Hey there, Annie!
We're sorry you're having trouble with this luggage strap. Because it is a secure strap, there isn't an easy way for you to unlock it.
Our friends at PacSafe had two suggestions for you: You can take your luggage with the strap around it to your local airport and ask TSA for help in using a key to open it up, since they're the only ones who can do it. This won't help you reset the combination if it's already been set, however, so you would have to try to remember the combination.
The other alternative is just to cut it off your luggage, which will make it unusable going forward.
These aren't great alternatives, we know, but if we can assist you in finding a new strap, please reach out to us via Live Chat at https://bit.ly/2wmcaJV
Date published: 2018-08-24