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Rewards Program Terms and Conditions
Last updated January 1st, 2020
Opting-in to Moosejaw Rewards:
All users must accept these terms and conditions and create an account with Moosejaw to opt-in to the program and earn, accrue, retain and redeem Moosejaw Reward Dollars (MJ$). The program is FREE to join and membership is ongoing until or unless the user requests to be removed or is removed due to abuse of the program. Users can opt-in to the program while checking out on Moosejaw.com or at one of our stores or at any time within 30 days of purchase to accrue the MJ$ earned on that purchase. Once opted-in to the program, MJ$ will earn and accrue for redemption as described below until the MJ$ expire or the user leaves the program.
All information collected and used to facilitate the Moosejaw Rewards program is directly related to the program's ability to provide value to the customer. A customer opting-in to the Moosejaw Rewards program is a separate action from establishing a user profile as a result of making a purchase.
The program opt-in requirement was added on August 6th, 2019. Existing program members prior to that date must still formally opt-in and accept the terms and conditions to continue to retain, earn and redeem MJ$. Pre-existing program members that fail to opt-in prior to June 28, 2020 will be removed from the program, and any unused MJ$ will be voided. We really, really don't want to that to happen, so please opt-in or we'll feel terrible.
Leaving Moosejaw Rewards Program:
You may choose to leave the Moosejaw Rewards program at any time by logging in and clicking on the “Opt out Rewards Program” link within the My Account Summary page, Email, calling 877-MOOSEJAW (877-666-7352) or in-store with help from our employees. If you leave the rewards program, any unused MJ$ will be voided upon completion of your request.
All items we sell are eligible with the exception of gift cards or other items specifically noted. Full-priced items earn 10% back while discounted items earn 2.5%. "Discounted items" includes items on sale or discounted via coupon code or use of MJ$. You do not earn MJ$ for shipping or tax charges, only from the item value. MJ$ expire two years after earning and are redeemed on a first-in, first out basis (in other words, we always use your oldest MJ$ that are closest to expiration).
Checking & Redeeming MJ$:
On Moosejaw.com, just sign-in on any page to see your available balance. Once signed in, you will see your available MJ$ and maximum that can be redeemed in the payment section of the checkout process. In stores, provide the email address attached to your account to learn your balance and apply to your purchase. We will also send you a monthly email that details your balance and other account activity. This is a transactional email that you will receive even if you are not subscribed to our marketing emails.
Bonus Rewards Promotions:
Every so often, we'll have special offers where you can earn bonus MJ$, like an additional 10%, 20% or 40% back. So if we are running a 50% back special offer, and you buy a regular-priced item for $100.00, you will receive MJ$10.00 in base points, and a bonus of MJ$40. These special offers may have a cap on how many bonus MJ$ you earn during the promotion, but you will always earn the base Reward Dollars. Make sure to check us out on our social channels for other ways to win some extra MJ$!
MJ$ on Gift Cards:
You don't get earn MJ$ when you buy a gift card, but you do get MJ$ when you spend a gift card. Sorry gift givers. You're welcome gift receivers.
Product Returns and MJ$:
If you return an item, we deduct the MJ$ earned on that item from your balance. If you used the MJ$ and your balance is less than deduction, then your refund is reduced by the difference.
The intent of the program is to provide our loyal customers with a way to buy great gear for less. Moosejaw reserves the right to remove any user from the program and zero out their MJ$ balance if Moosejaw determines that the user is abusing the program by buying for resale, attempting to game the program or any other reason at Moosejaw's sole discretion.
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We want to make extra-sure you realize that you've added a special order item to your cart. These items take a little longer to get to you because we have to order from the manufacturer first. The "Est. Ship Date" is the date we expect items to leave our warehouse... so add your chosen shipping speed to see when it will show up at your door.
The Osprey Women's Aura AG 65 Pack is a backpacking pack for spending a week or more in the backcountry. Explore a trail in your favorite state, thru-hike the AT, just get outdoors and live out of a pack. The Anti-Gravity™ carry system uses LightWire™ to transfer the load to your lumbar region for comfort throughout. Tuck small items into the top lid or remove the lid completely along with some of the straps to strip it down and drop a little weight. Snacks or a small camera stay at the ready via the hipbelt pockets and rain gear can be stashed in the front pocket.
FEATURES of the Osprey Women's Aura AG 65 Pack
Floating top pocket with web attachment points
Stow-on-the-Go trekking pole attachment
Dual stretch mesh side pockets
Dual zippered top lid pockets
Dual ice tool loops with bungee tie-offs
Large stretch mesh front pocket for stashing gear
Removable sleeping pad straps
Lower zippered sleeping bag compartment with removable divider
Dual upper and lower side compression straps
Sternum strap with safety whistle
Dual zippered hipbelt pockets
Integrated FlapJacket cover for lidless use
Internal hydration reservoir sleeve
LightWire tensioned, full peripheral frame comfortably transfers pack load
Top to bottom suspended mesh wraps shoulders, back and hips for a fully integrated fit
Adjustable suspended harness with structural load lifter bar for load transfer and comfort
Die-cut foam lower and mesh Exo Form wrap upper
Suspended mesh hip wrap for load transfer and comfort
Adjustable Fit-on-the-Fly hipbelt
Updated backpanel mesh
Improved Fit-on-the-Fly structure and sizing
Added sleeping pad straps to the 50L
Updated external mesh pockets
Increased durability in high wear points
Added injection molded hipbelt wing for improved load transfer
Bladder or Reservoir Included, Detachable Lid, Adjustable, Organizer Panel, Sleeping Pad Attatchment, Sternum Strap, Hip Belt, Compression Straps, Hydration Compatible, Ice Axe / Trekking Pole Loops, Hip Belt Pockets
33 x 15 x 16 in.
30 - 50 lbs
Pack Pockets (+ main compartment):
Weight (Extra Small):
We only ship this brand to US Addresses.
Backpacking, Mountaineering and Alpine, Hiking
65 Liters / 3966.5 Cubic inches
50 - 100 oz
Rated 5 out of
Extremely comfortableWe bought this pack a month ago and it literally has been the catalyst for my 5’6” 110lb wife to feel like she could do any pa backpacking trip! On the packs maiden hike she kept raving how she couldn’t believe she had as much weight on her back and how stable she felt even with a bit of elevation change. She loves her new pack.
Date published: 2022-04-30
Rated 5 out of
Glad I upgradedSo far so good! Upgraded a very old pack for an upcoming trip, so I haven't fully put it through its paces yet but it was pretty easy to fit and feels great. Looking forward to taking it out this summer.
Date published: 2022-04-12
Rated 5 out of
Great Bag - Easy ProcessBought this for my wife for Christmas, and I was a bit worried it wouldn't get here on time...but it did! She loves the bag and can't wait to take it on its first hike!
Date published: 2022-01-05
Rated 5 out of
love my pack!!I recently bought this pack for overnight camping trips. After watching countless YouTube videos and customer reviews I decided this pack would be the best choice for me. It has my sleeping bag and pad, clothes, cooking supplies and other items with room to spare.
Date published: 2021-12-20
Rated 5 out of
Excellent customer serviceI bought this bag as a gift. Not knowing any thing about brands or or size. The Moosejaw staff helped me pick the perfect quality bag and the right size.
Date published: 2021-10-29
Rated 2 out of
hipbelt with a painful seamGreat shoulder straps! Great weight distribution! Great organization ! but.... Where the trampoline style backing meets the hipbelt there is a large thick and stiff seam that digs horribly into the bony promince of your hip bones. This vertical seam cannot be moved. Sizing up won't help because the next size up has the same size hip belt. Pulling out the hip belt extensions does not move this seam either. It would have been better to have the mesh come over the hips around the front more. Otherwise the pack was great but the painful seam is a deal breaker. I have to return the pack.
Date published: 2021-05-28
Rated 5 out of
Seems awesome!Haven't had a chance to take this out on a real adventure, but I've filled it up for some trial walks in Prospect Park (what up Brooklyn). Well constructed, love their lifetime guarantee, love me a good sleeping bag pocket. Haven't mastered stowing my trekking poles in the loop, I'm sure it will work out. The hip belt does dig into my hips and I hope that changes with time. Size chart worked great for me.
Date published: 2021-04-14
Rated 5 out of
All the bells and whistles / a bit heavy/pricyI did extensive research and decided on the Osprey Aura, as it is the pack to get if you are planning on heavy loads. I have 25-30 pounds to carry, and the anti-gravity system helps keep the weight on my hips. At 4 lb 7 oz for the M, it is not a light pack, but the back venting is great, and there is every bell and whistle you could want. It's a financial commitment, but Osprey's lifetime repair guarantee makes it worth the money.
When Osprey celebrated their 35th anniversary in 2009 they launched The Osprey All Mighty Guarantee. What that means to you is ANY Osprey product purchased at ANY time is covered. Any product, any reason, any era - the all encompassing Osprey lifetime warranty ensures their dedication to superior design, craftsmanship and quality of their products is backed up by their actions to replace or repair a pack so it lasts a lifetime. Or two.
Here are some details.... Osprey will repair for any reason, free of charge, any damage or defect in their products, whether it was purchased back in 1974, or ordered right now from this site. If they are unable to perform a functional repair on your pack, they will happily replace it. Osprey proudly stands behind the All Mighty Guarantee, so much so that it bears the signature of company founder and head designer, Mike Pfotenhauer.
Some Osprey All Mighty Guarantee FAQs:
What do I do if my Osprey pack needs to be repaired?
If you live in the United States and need a repair done on your Osprey pack, you will first need to obtain a Return Authorization number. You can do this by reaching their Returns Department at 866-314-3130, or using the information that is provided with a new Osprey pack.
What do I do if I just need a replacement pack part like a buckle?
Give Osprey a call at 866-314-3130 and they will take care of you.
How long will it take?
You can tell Osprey you need the pack returned by a certain date when you request a Return Authorization number, and they will do their absolute best to meet that deadline.
What if my pack is super dirty and stinks?
Clean it before you send it to Osprey to get repaired. The real reason is that there is a law that says if your gear is too dirty or odiferous (smelly), Osprey is not allowed to repair it and will just return it to you.
Do I have to pay for shipping?
A little bit. You are responsible for the cost of shipping the pack to Osprey, and they will pay shipping to return the pack via UPS or FedEx. Osprey cannot be held responsible if packages get lost in transit, so make sure you get a tracking number when you ship your pack out. Also, if you use expedited shipping be sure to let Osprey know (866-314-3130). They, in turn, will give your pack priority processing and return it using a similar expedited shipping method.
Do I have to register my pack to take advantage of this incredible guarantee, and/or need to be the original owner of my Osprey pack?
No! Osprey's All Mighty Guarantee is truly ALL MIGHTY. If you own an Osprey pack that needs to be repaired they will repair or replace it.
JUST A HEADS UP: If your Osprey product is not repairable and is replaced, the original product will not be returned to you. They will try really really hard to repair your pack, but if they are unable to make a functional repair, they will replace it. For products that are no longer in production you will be contacted by Osprey to discuss replacement options.
All good answers. So what is NOT covered?
• Osprey program packs or any Osprey pack used by outdoor programs are ONLY covered under Osprey's Program Pack Warranty, NOT AMG.
• Size and/or fit issues. Make sure you buy a pack that fits. Check out the size guide on Osprey product pages for more info.
• Personal preferences like colors you don't like, style of the pack, or not enough/too much room in your pack. Check the product description, features, specifications, and size guide to make sure you are ordering the right pack for you.
• Third party Repairs or replacements. Send your Osprey pack to Osprey and Osprey only to get fixed. Easy as that. And don't try fixing things yourself.
• Cosmetic wear and tear including any reasonable aging of your pack that affects only the appearance and not the function of your pack. Be proud of those scars!
• B.A.M.G. (Before All Mighty Guarantee) Repair Work. The All Mighty Guarantee applies only to repairs requested on or after January 1, 2009.
• A Osprey Hydraulics reservoir is covered by a limited 1-year warranty, which is the reasonable lifespan of a reservoir. Pouring and storing of warm/hot or boiling water in your reservoir WILL VOID your warranty, so don't do that. Reservoirs are NOT designed to contain or handle liquids at temperature.