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Rewards Program Terms and Conditions
Last updated January 1st, 2020
Opting-in to Moosejaw Rewards:
All users must accept these terms and conditions and create an account with Moosejaw to opt-in to the program and earn, accrue, retain and redeem Moosejaw Reward Dollars (MJ$). The program is FREE to join and membership is ongoing until or unless the user requests to be removed or is removed due to abuse of the program. Users can opt-in to the program while checking out on Moosejaw.com or at one of our stores or at any time within 30 days of purchase to accrue the MJ$ earned on that purchase. Once opted-in to the program, MJ$ will earn and accrue for redemption as described below until the MJ$ expire or the user leaves the program.
All information collected and used to facilitate the Moosejaw Rewards program is directly related to the program's ability to provide value to the customer. A customer opting-in to the Moosejaw Rewards program is a separate action from establishing a user profile as a result of making a purchase.
The program opt-in requirement was added on August 6th, 2019. Existing program members prior to that date must still formally opt-in and accept the terms and conditions to continue to retain, earn and redeem MJ$. Pre-existing program members that fail to opt-in prior to June 28, 2020 will be removed from the program, and any unused MJ$ will be voided. We really, really don't want to that to happen, so please opt-in or we'll feel terrible.
Leaving Moosejaw Rewards Program:
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Earning MJ$:
All items we sell are eligible with the exception of gift cards or other items specifically noted. Full-priced items earn 10% back while discounted items earn 2.5%. "Discounted items" includes items on sale or discounted via coupon code or use of MJ$. You do not earn MJ$ for shipping or tax charges, only from the item value. MJ$ expire two years after earning and are redeemed on a first-in, first out basis (in other words, we always use your oldest MJ$ that are closest to expiration).
Checking & Redeeming MJ$:
On Moosejaw.com, just sign-in on any page to see your available balance. Once signed in, you will see your available MJ$ and maximum that can be redeemed in the payment section of the checkout process. In stores, provide the email address attached to your account to learn your balance and apply to your purchase. We will also send you a monthly email that details your balance and other account activity. This is a transactional email that you will receive even if you are not subscribed to our marketing emails.
Bonus Rewards Promotions:
Every so often, we'll have special offers where you can earn bonus MJ$, like an additional 10%, 20% or 40% back. So if we are running a 50% back special offer, and you buy a regular-priced item for $100.00, you will receive MJ$10.00 in base points, and a bonus of MJ$40. These special offers may have a cap on how many bonus MJ$ you earn during the promotion, but you will always earn the base Reward Dollars. Make sure to check us out on our social channels for other ways to win some extra MJ$!
MJ$ on Gift Cards:
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Product Returns and MJ$:
If you return an item, we deduct the MJ$ earned on that item from your balance. If you used the MJ$ and your balance is less than deduction, then your refund is reduced by the difference.
Program Abuse:
The intent of the program is to provide our loyal customers with a way to buy great gear for less. Moosejaw reserves the right to remove any user from the program and zero out their MJ$ balance if Moosejaw determines that the user is abusing the program by buying for resale, attempting to game the program or any other reason at Moosejaw's sole discretion.
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Our Rewards Program is completely FREE and easy to use.
By opting out, you forfeit all the Moosejaw Rewards Dollars your currently have in your account, which is basically throwing away free money. What would your grandmother say about that? If you're 100% sure, please click "OptOut" below.
For Moosejaw Rewards members only. New members enroll for free during checkout.
3X Rewards means you earn MJ$ at triple the normal rate: 30% back on regular-priced items (instead of the regular 10%) and 7.5% back on discounted items (instead of the regular 2.5%).
Promotional Moosejaw Reward Dollars cannot be earned on Gift Cards, Bikes, Cargo Boxes, Coolers, Kayaks, Snowshoes and Stand Up Paddleboards.
Additional exclusions may apply.
You must use code OINKOINK during checkout to get the extra rewards.
This promotional code is good through August 17th, 2022.
Your reward dollars won't show up in your account until after your order is shipped.
Moosejaw Reward Dollars cannot be earned on Gift Cards.
Other exclusions may apply.
Sorry to be so mean about everything.
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Special order items take longer to ship
We want to make extra-sure you realize that you've added a special order item to your cart. These items take a little longer to get to you because we have to order from the manufacturer first. The "Est. Ship Date" is the date we expect items to leave our warehouse... so add your chosen shipping speed to see when it will show up at your door.
The Osprey Women's Aura AG 50 Pack is a hiking pack for a weekend plus in the backcountry. Explore the trails with your shelter, food, and other essentials safely supported on your back courtesy of the AntiGravity™ suspension. It wraps the body with adjustable harness and hipbelt, so you can dial in the fit. A boatload of features keep sleeping pad in check, small items from getting lost and rain gear close.
The Osprey Women's Aura AG 50 Pack is a hiking pack for a weekend plus in the backcountry. Explore the trails with your shelter, food, and other essentials safely supported on your back courtesy of the AntiGravity™ suspension. It wraps the body with adjustable harness and hipbelt, so you can dial in the fit. A boatload of features keep sleeping pad in check, small items from getting lost and rain gear close.
FEATURES of the Osprey Women's Aura AG 50 Pack
Floating top pocket with web attachment points
Stow-on-the-Go trekking pole attachment
Dual stretch mesh side pockets
Dual zippered top lid pockets
Dual ice tool loops with bungee tie-offs
Large stretch mesh front pocket for stashing gear
Removable sleeping pad straps
Lower zippered sleeping bag compartment with removable divider
Dual upper and lower side compression straps
Sternum strap with safety whistle
Dual zippered hipbelt pockets
Integrated FlapJacket cover for lidless use
Internal hydration reservoir sleeve
LightWire tensioned, full peripheral frame comfortably transfers pack load
Top to bottom suspended mesh wraps shoulders, back and hips for a fully integrated fit
Adjustable suspended harness with structural load lifter bar for load transfer and comfort
Die-cut foam lower and mesh Exo Form wrap upper
Suspended mesh hip wrap for load transfer and comfort
Adjustable Fit-on-the-Fly hipbelt
Updated backpanel mesh
Improved Fit-on-the-Fly structure and sizing
Added sleeping pad straps to the 50L
Improved Fit-on-the-Fly structure and sizing
Updated external mesh pockets
Increased durability in high wear points
Added injection molded hipbelt wing for improved load transfer
Product Specifications
Features:
Detachable Lid, Adjustable, Organizer Panel, Sleeping Pad Attatchment, Sternum Strap, Hip Belt, Compression Straps, Hydration Compatible, Ice Axe / Trekking Pole Loops, Hip Belt Pockets, Bladder or Reservoir Included
Weight:
64.3 oz
Dimensions:
32 x 14 x 14 in.
Pack Fabric:
Nylon
Weight Capacity:
25 - 40 lbs
Pack Pockets (+ main compartment):
9
Weight (Extra Small):
64.2 oz
Weight (Small):
65.6 oz
Weight (Medium):
67 oz
Disclaimer:
We only ship this brand to US Addresses.
Gender:
Womens
Best Use:
Backpacking, Mountaineering and Alpine, Hiking
Pack Capacity:
50 Liters / 3051.1 Cubic inches
Trip Length:
Day
Frame Type:
Frameless
Hydration Capacity:
50 - 100 oz
Pack Access:
Top
Product Reviews
Rated 4 out of
5 by
Hikergirl from
Good qualityGreat backpack with tons of space. Unfortunately, my arms ruined against the side hip pockets so I returned it for a different pack. Great customer service !
Date published: 2022-08-05
Rated 5 out of
5 by
Rachieb from
Great bag!Bought this bag before a 3 night backpacking trip with my husband. He has a bigger bag so could hold more than I could, but I found it to be the PERFECT size for a 3-night trip, assuming someone else is with you carrying the tent & other larger supplies. This held half of our food, my clothes, sandals, 2 water bottles, my camping mug, and other misc. emergency supplies (first aid kit, emergency blanket).
Date published: 2022-06-10
Rated 5 out of
5 by
BenKS from
Top qualityHad my eyes on this pack for a long time now because of the great reviews and osprey's reputation for making the best packs, this pack doesn't disappoint, it checks all the boxes for my hiking needs plus it's very comfortable to wear.
Date published: 2022-05-18
Rated 5 out of
5 by
kott25 from
Best pack ever...I bought this pack about a month ago and it is quality made. Love all the features it comes with. It is very comfortable and sits well on my hips. I would definitely recommend it.
Date published: 2022-04-13
Rated 5 out of
5 by
AH CO from
Solid choice for my daughter!We just returned from a 3-day winter hut trip. The pack's features proved easy to use and kept her essentials (goggles, sunscreen, hand warmers) at the ready. The pack carried the load in a balanced way and I heard no complaints about the ski from her -- which was a first!
Date published: 2022-03-13
Rated 5 out of
5 by
Kristen from
Fit and comfyI love the comfortable fit of this pack. It adjusted nicely to my short torso. It does not rub at the sides. It has great space for my single person tent and sleeping bag. Lots of left over room, cubbies, and zipper places. All over great bag!
Date published: 2022-02-01
Rated 4 out of
5 by
LoMichelle from
Lots to offer and great fitI haven’t taken this pack on the trail yet but I’ve done a few test runs and this is the best fitting pack ive tried. It has so many pockets and pouches to separate and hold gear and is incredibly comfortable. So far im super happy with my purchase.
Date published: 2021-10-07
Rated 5 out of
5 by
agg1 from
Comfort to the maxI bought this pack about a month ago, as I was headed on a backpacking trip to Iceland. I didn't have time to go get fitted and I figured that I could return it if I didn't like the fit. From the moment I tried it on, I loved it. The formed hip supports funnel all the weight onto your hips and pelvis and off of your shoulders. It is super easy to adjust on the trail to alter where the weight lands. I usually get headaches from carrying backpacks, as I carry a lot of tension in my shoulders anyhow and somehow, I actually felt better than usual while wearing this pack. It was so comfortable that I never dreaded putting my pack back on after a rest. I carried ~30 lbs and could it could have handled more. After walking around in a couple airports with this on, I'm considering having this pack be my carry-on in future as it is extremely portable. I had a friend who bought this pack too, and she said her anti-gravity suspension creaked when she walked. Mine did at first, but after putting weight in it, the creaking went away. The only thing I would change about this pack is the length of the adjustable part of the shoulder straps. I don't have much room to tighten the straps when I've just gotten them to not be loose. Overall, I consider this pack to be one of the best high-ticket purchasing decisions I've made in awhile.
Is this pack a 2018 version? What are the differences between previous year & the 2018 version?
Asked by: JadeMoon
Hey there!
These are the 2018 packs. The Vestal Grey, Gamma Red and Challenger Blue are only available in the 2018 series. The primary difference is they increased the durability in the key areas that receive the most heavy wear and tear. They increased the size of the side mesh pockets and the hip belt pockets. They improved the fit of the suspension system (minor tweaks to shoulder cushioning) and the velcro has been improved (for size adjustments).
Please note that the info provided above refers to the torso size the pack will fit, and NOT any dimensions of the pack. Below are steps for how to get your torso length. You should have someone help take this measurement for you so it is accurate.
HOW to MEASURE TORSO LENGTH: 1. Start at the iliac crest, which is the top of the hipbones on the side of your body. These act like a shelf for supporting a pack hipbelt. 2. Touch your chin to your chest to find the C7 vertebrae, the knobby bone at the base of your neck. 3. Make sure you keep your back as straight as possible while measuring. 4. Measure the full length from the C7 vertebrae to the iliac crest. This torso measurement determines what size Osprey pack you should carry. Refer to the size chart above to find your ideal size. 5. If you are in between sizes, it is ideal to try them both on before ordering.
Warranty Info
ALL MIGHTY GUARANTEE - Osprey's Lifetime Warranty
When Osprey celebrated their 35th anniversary in 2009 they launched The Osprey All Mighty Guarantee. What that means to you is ANY Osprey product purchased at ANY time is covered. Any product, any reason, any era - the all encompassing Osprey lifetime warranty ensures their dedication to superior design, craftsmanship and quality of their products is backed up by their actions to replace or repair a pack so it lasts a lifetime. Or two.
Here are some details.... Osprey will repair for any reason, free of charge, any damage or defect in their products, whether it was purchased back in 1974, or ordered right now from this site. If they are unable to perform a functional repair on your pack, they will happily replace it. Osprey proudly stands behind the All Mighty Guarantee, so much so that it bears the signature of company founder and head designer, Mike Pfotenhauer.
Some Osprey All Mighty Guarantee FAQs:
What do I do if my Osprey pack needs to be repaired?
If you live in the United States and need a repair done on your Osprey pack, you will first need to obtain a Return Authorization number. You can do this by reaching their Returns Department at 866-314-3130, or using the information that is provided with a new Osprey pack.
What do I do if I just need a replacement pack part like a buckle?
Give Osprey a call at 866-314-3130 and they will take care of you.
How long will it take?
You can tell Osprey you need the pack returned by a certain date when you request a Return Authorization number, and they will do their absolute best to meet that deadline.
What if my pack is super dirty and stinks?
Clean it before you send it to Osprey to get repaired. The real reason is that there is a law that says if your gear is too dirty or odiferous (smelly), Osprey is not allowed to repair it and will just return it to you.
Do I have to pay for shipping?
A little bit. You are responsible for the cost of shipping the pack to Osprey, and they will pay shipping to return the pack via UPS or FedEx. Osprey cannot be held responsible if packages get lost in transit, so make sure you get a tracking number when you ship your pack out. Also, if you use expedited shipping be sure to let Osprey know (866-314-3130). They, in turn, will give your pack priority processing and return it using a similar expedited shipping method.
Do I have to register my pack to take advantage of this incredible guarantee, and/or need to be the original owner of my Osprey pack?
No! Osprey's All Mighty Guarantee is truly ALL MIGHTY. If you own an Osprey pack that needs to be repaired they will repair or replace it.
JUST A HEADS UP: If your Osprey product is not repairable and is replaced, the original product will not be returned to you. They will try really really hard to repair your pack, but if they are unable to make a functional repair, they will replace it. For products that are no longer in production you will be contacted by Osprey to discuss replacement options.
All good answers. So what is NOT covered?
• Osprey program packs or any Osprey pack used by outdoor programs are ONLY covered under Osprey's Program Pack Warranty, NOT AMG.
• Size and/or fit issues. Make sure you buy a pack that fits. Check out the size guide on Osprey product pages for more info.
• Personal preferences like colors you don't like, style of the pack, or not enough/too much room in your pack. Check the product description, features, specifications, and size guide to make sure you are ordering the right pack for you.
• Third party Repairs or replacements. Send your Osprey pack to Osprey and Osprey only to get fixed. Easy as that. And don't try fixing things yourself.
• Cosmetic wear and tear including any reasonable aging of your pack that affects only the appearance and not the function of your pack. Be proud of those scars!
• B.A.M.G. (Before All Mighty Guarantee) Repair Work. The All Mighty Guarantee applies only to repairs requested on or after January 1, 2009.
• A Osprey Hydraulics reservoir is covered by a limited 1-year warranty, which is the reasonable lifespan of a reservoir. Pouring and storing of warm/hot or boiling water in your reservoir WILL VOID your warranty, so don't do that. Reservoirs are NOT designed to contain or handle liquids at temperature.