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Rewards Program Terms and Conditions
Last updated January 1st, 2020
Opting-in to Moosejaw Rewards:
All users must accept these terms and conditions and create an account with Moosejaw to opt-in to the program and earn, accrue, retain and redeem Moosejaw Reward Dollars (MJ$). The program is FREE to join and membership is ongoing until or unless the user requests to be removed or is removed due to abuse of the program. Users can opt-in to the program while checking out on Moosejaw.com or at one of our stores or at any time within 30 days of purchase to accrue the MJ$ earned on that purchase. Once opted-in to the program, MJ$ will earn and accrue for redemption as described below until the MJ$ expire or the user leaves the program.
All information collected and used to facilitate the Moosejaw Rewards program is directly related to the program's ability to provide value to the customer. A customer opting-in to the Moosejaw Rewards program is a separate action from establishing a user profile as a result of making a purchase.
The program opt-in requirement was added on August 6th, 2019. Existing program members prior to that date must still formally opt-in and accept the terms and conditions to continue to retain, earn and redeem MJ$. Pre-existing program members that fail to opt-in prior to June 28, 2020 will be removed from the program, and any unused MJ$ will be voided. We really, really don't want to that to happen, so please opt-in or we'll feel terrible.
Leaving Moosejaw Rewards Program:
You may choose to leave the Moosejaw Rewards program at any time by logging in and clicking on the “Opt out Rewards Program” link within the My Account Summary page, Email, calling 877-MOOSEJAW (877-666-7352) or in-store with help from our employees. If you leave the rewards program, any unused MJ$ will be voided upon completion of your request.
All items we sell are eligible with the exception of gift cards or other items specifically noted. Full-priced items earn 10% back while discounted items earn 2.5%. "Discounted items" includes items on sale or discounted via coupon code or use of MJ$. You do not earn MJ$ for shipping or tax charges, only from the item value. MJ$ expire two years after earning and are redeemed on a first-in, first out basis (in other words, we always use your oldest MJ$ that are closest to expiration).
Checking & Redeeming MJ$:
On Moosejaw.com, just sign-in on any page to see your available balance. Once signed in, you will see your available MJ$ and maximum that can be redeemed in the payment section of the checkout process. In stores, provide the email address attached to your account to learn your balance and apply to your purchase. We will also send you a monthly email that details your balance and other account activity. This is a transactional email that you will receive even if you are not subscribed to our marketing emails.
Bonus Rewards Promotions:
Every so often, we'll have special offers where you can earn bonus MJ$, like an additional 10%, 20% or 40% back. So if we are running a 50% back special offer, and you buy a regular-priced item for $100.00, you will receive MJ$10.00 in base points, and a bonus of MJ$40. These special offers may have a cap on how many bonus MJ$ you earn during the promotion, but you will always earn the base Reward Dollars. Make sure to check us out on our social channels for other ways to win some extra MJ$!
MJ$ on Gift Cards:
You don't get earn MJ$ when you buy a gift card, but you do get MJ$ when you spend a gift card. Sorry gift givers. You're welcome gift receivers.
Product Returns and MJ$:
If you return an item, we deduct the MJ$ earned on that item from your balance. If you used the MJ$ and your balance is less than deduction, then your refund is reduced by the difference.
The intent of the program is to provide our loyal customers with a way to buy great gear for less. Moosejaw reserves the right to remove any user from the program and zero out their MJ$ balance if Moosejaw determines that the user is abusing the program by buying for resale, attempting to game the program or any other reason at Moosejaw's sole discretion.
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Our Rewards Program is completely FREE and easy to use.
By opting out, you forfeit all the Moosejaw Rewards Dollars your currently have in your account, which is basically throwing away free money. What would your grandmother say about that? If you're 100% sure, please click "OptOut" below.
We want to make extra-sure you realize that you've added a special order item to your cart. These items take a little longer to get to you because we have to order from the manufacturer first. The "Est. Ship Date" is the date we expect items to leave our warehouse... so add your chosen shipping speed to see when it will show up at your door.
The Osprey Men's Exos 38 Pack is a lightweight pack for lightweight weekend adventures. Revel in the ventilation of the AirSpeed™ suspension and 3-D mesh backpanel as it delivers comfort through the miles. Pack only what you need and even remove the top lid, utilizing the FlapJacket™ to protect your gear inside.
FEATURES of the Osprey Men's Exos 38 Pack
Top pocket web loop attachment points
Removable floating lid with top-and under-lid zippered pockets
Dual, strippable side compression straps
Stow-on-the-Go trekking pole attachment
Dual access stretch mesh side pockets with InsideOut compression straps
Accessory cord attachment points
Front stretch mesh pocket for stashing gear
Removable sleeping pad straps
Removable ice axe attachment with bungee tie-off
Sternum strap with integrated safety whistle
Dual zippered hipbelt pockets
Integrated FlapJacket cover for lidless use
6065 Aluminum frame
3D-Tensioned breathable mesh backpanel with side ventilation
Seamless layered mesh provides improved comfort and cushioning
15 mm Adjustable slide sternum strap
Stretch mesh energy-gel pocket
Improved hipbelt design to better accommodate thruhiker body weight fluctuation
Increased durability in high-wear points
Weighs comparably to other players, carries infinitely better
Carry comfort with exceptional breathability
Bladder or Reservoir Included, Detachable Lid, Organizer Panel, Ventilated Back Panel, Sleeping Pad Attatchment, Sternum Strap, Hip Belt, Compression Straps, Hydration Compatible, Ice Axe / Trekking Pole Loops, Hip Belt Pockets, Ultralight
29 x 16 x 12 in.
15 - 30 lbs
Pack Pockets (+ main compartment):
We only ship this brand to US Addresses.
Backpacking, Mountaineering and Alpine, Hiking
38 Liters / 2318.9 Cubic inches
50 - 100 oz
Rated 5 out of
Ashland Jay from
Great Pack for Day Trips and Weekend BackpackingThis is a comfortable, lightish weight pack with all the essentials and nothing extra to add weight. I have been using it for backcountry skiing and it is the right size for fitting my jacket, extra closes, and helmet.
Date published: 2021-01-04
Rated 5 out of
Patrick 603 NH from
I now own two sizes of the Exos Pack - Love it!These my seem like simple features but the access to water bottles without having take off your pack or contort your arm to pull them out or put them back is fabulous.
Secondly, the airflow between your back and the pack unlike any other pack of tried. This makes the pack extremely comfortable, especially in warm weather.
Additionally, the pack is very lightweight for the size.
Date published: 2020-06-11
Rated 5 out of
Very comfortable and nicely ventilated pack.I bought this as a replacement for an Osprey Talon, a pack I've used for thousands of miles. That pack does not ride nearly as comfortably as the Exos 38. The hip belt on the Exos and suspension better fits me than the Talon. Disadvantage: A daypack (always?) has more small pockets convenient for day-hike goodies. The Exos does not. This is a minor inconvenience. Like the Talon, inserting a 3-liter hydration bladder is a bit of a challenge. Someone could come up with an easier design, perhaps. I have only 60 miles on the pack, so it's too soon to really say, "This is great," but all indications are that lots of happy trail time with the Exos awaits me.
Date published: 2020-04-27
Rated 4 out of
Great Pack But....The pack is good but Osprey makes better. Wish I had known more about their products prior to making my purchase. I prefer wider shoulder straps and ability to carry more weight without causing the should straps to curl and creak and moan under 35+ lbs of weight.
Date published: 2019-08-27
Rated 5 out of
Overall really good, usually wish there was more spaceGreat pack, great mix of comfort/light/usable. Only con is I usually wish there was more space, will probably switch the 48.
Date published: 2019-08-20
Rated 4 out of
Beautiful BagI purchased this bag to do short weekend trips throughout fall and summer and it has performed exceptionally. The bag is super comfortable and really does a great job at weight distribution. My only complaint is that the waist straps do not have pockets. I get it, its an ultralight bag but even a pocket on one of the waist straps would be wonderful.
Date published: 2019-07-13
Rated 4 out of
A very Comfortable pack ,needs few modification.I will be using the pack for 8 weeks in spain on the Camino, planning to cover about 1200km
Date published: 2019-04-19
Rated 4 out of
Great PackReplaced my Mountainsmith Mountainlight backpack after 15 years of use and thousands of miles(Backpacker backpack of the year 2001) with the Exos 38. The Exos is a sweet pack, it hugs my back tight, it's lightweight, and great ventilation along my back area. After many hours on the trail I barely feel it on my back. The only downside and the reason for the four stars. The pack protrudes so high above my neckline that when I look up during steep/scrambling conditions, the back of my head hits the back of the pack, limiting my area of vision. I've tried to see if the straps are adjustable and they don't seem to be. So if there is a route that consists of steep climbing conditions I will leave this pack at home and take another for safety concerns. Other than that I highly recommend this pack.
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ALL MIGHTY GUARANTEE - Osprey's Lifetime Warranty
When Osprey celebrated their 35th anniversary in 2009 they launched The Osprey All Mighty Guarantee. What that means to you is ANY Osprey product purchased at ANY time is covered. Any product, any reason, any era - the all encompassing Osprey lifetime warranty ensures their dedication to superior design, craftsmanship and quality of their products is backed up by their actions to replace or repair a pack so it lasts a lifetime. Or two.
Here are some details.... Osprey will repair for any reason, free of charge, any damage or defect in their products, whether it was purchased back in 1974, or ordered right now from this site. If they are unable to perform a functional repair on your pack, they will happily replace it. Osprey proudly stands behind the All Mighty Guarantee, so much so that it bears the signature of company founder and head designer, Mike Pfotenhauer.
Some Osprey All Mighty Guarantee FAQs:
What do I do if my Osprey pack needs to be repaired?
If you live in the United States and need a repair done on your Osprey pack, you will first need to obtain a Return Authorization number. You can do this by reaching their Returns Department at 866-314-3130, or using the information that is provided with a new Osprey pack.
What do I do if I just need a replacement pack part like a buckle?
Give Osprey a call at 866-314-3130 and they will take care of you.
How long will it take?
You can tell Osprey you need the pack returned by a certain date when you request a Return Authorization number, and they will do their absolute best to meet that deadline.
What if my pack is super dirty and stinks?
Clean it before you send it to Osprey to get repaired. The real reason is that there is a law that says if your gear is too dirty or odiferous (smelly), Osprey is not allowed to repair it and will just return it to you.
Do I have to pay for shipping?
A little bit. You are responsible for the cost of shipping the pack to Osprey, and they will pay shipping to return the pack via UPS or FedEx. Osprey cannot be held responsible if packages get lost in transit, so make sure you get a tracking number when you ship your pack out. Also, if you use expedited shipping be sure to let Osprey know (866-314-3130). They, in turn, will give your pack priority processing and return it using a similar expedited shipping method.
Do I have to register my pack to take advantage of this incredible guarantee, and/or need to be the original owner of my Osprey pack?
No! Osprey's All Mighty Guarantee is truly ALL MIGHTY. If you own an Osprey pack that needs to be repaired they will repair or replace it.
JUST A HEADS UP: If your Osprey product is not repairable and is replaced, the original product will not be returned to you. They will try really really hard to repair your pack, but if they are unable to make a functional repair, they will replace it. For products that are no longer in production you will be contacted by Osprey to discuss replacement options.
All good answers. So what is NOT covered?
• Osprey program packs or any Osprey pack used by outdoor programs are ONLY covered under Osprey's Program Pack Warranty, NOT AMG.
• Size and/or fit issues. Make sure you buy a pack that fits. Check out the size guide on Osprey product pages for more info.
• Personal preferences like colors you don't like, style of the pack, or not enough/too much room in your pack. Check the product description, features, specifications, and size guide to make sure you are ordering the right pack for you.
• Third party Repairs or replacements. Send your Osprey pack to Osprey and Osprey only to get fixed. Easy as that. And don't try fixing things yourself.
• Cosmetic wear and tear including any reasonable aging of your pack that affects only the appearance and not the function of your pack. Be proud of those scars!
• B.A.M.G. (Before All Mighty Guarantee) Repair Work. The All Mighty Guarantee applies only to repairs requested on or after January 1, 2009.
• A Osprey Hydraulics reservoir is covered by a limited 1-year warranty, which is the reasonable lifespan of a reservoir. Pouring and storing of warm/hot or boiling water in your reservoir WILL VOID your warranty, so don't do that. Reservoirs are NOT designed to contain or handle liquids at temperature.