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Rewards Program Terms and Conditions
Last updated January 1st, 2020
Opting-in to Moosejaw Rewards:
All users must accept these terms and conditions and create an account with Moosejaw to opt-in to the program and earn, accrue, retain and redeem Moosejaw Reward Dollars (MJ$). The program is FREE to join and membership is ongoing until or unless the user requests to be removed or is removed due to abuse of the program. Users can opt-in to the program while checking out on Moosejaw.com or at one of our stores or at any time within 30 days of purchase to accrue the MJ$ earned on that purchase. Once opted-in to the program, MJ$ will earn and accrue for redemption as described below until the MJ$ expire or the user leaves the program.
All information collected and used to facilitate the Moosejaw Rewards program is directly related to the program's ability to provide value to the customer. A customer opting-in to the Moosejaw Rewards program is a separate action from establishing a user profile as a result of making a purchase.
The program opt-in requirement was added on August 6th, 2019. Existing program members prior to that date must still formally opt-in and accept the terms and conditions to continue to retain, earn and redeem MJ$. Pre-existing program members that fail to opt-in prior to June 28, 2020 will be removed from the program, and any unused MJ$ will be voided. We really, really don't want to that to happen, so please opt-in or we'll feel terrible.
Leaving Moosejaw Rewards Program:
You may choose to leave the Moosejaw Rewards program at any time by logging in and clicking on the “Opt out Rewards Program” link within the My Account Summary page, Email, calling 877-MOOSEJAW (877-666-7352) or in-store with help from our employees. If you leave the rewards program, any unused MJ$ will be voided upon completion of your request.
Earning MJ$:
All items we sell are eligible with the exception of gift cards or other items specifically noted. Full-priced items earn 10% back while discounted items earn 2.5%. "Discounted items" includes items on sale or discounted via coupon code or use of MJ$. You do not earn MJ$ for shipping or tax charges, only from the item value. MJ$ expire two years after earning and are redeemed on a first-in, first out basis (in other words, we always use your oldest MJ$ that are closest to expiration).
Checking & Redeeming MJ$:
On Moosejaw.com, just sign-in on any page to see your available balance. Once signed in, you will see your available MJ$ and maximum that can be redeemed in the payment section of the checkout process. In stores, provide the email address attached to your account to learn your balance and apply to your purchase. We will also send you a monthly email that details your balance and other account activity. This is a transactional email that you will receive even if you are not subscribed to our marketing emails.
Bonus Rewards Promotions:
Every so often, we'll have special offers where you can earn bonus MJ$, like an additional 10%, 20% or 40% back. So if we are running a 50% back special offer, and you buy a regular-priced item for $100.00, you will receive MJ$10.00 in base points, and a bonus of MJ$40. These special offers may have a cap on how many bonus MJ$ you earn during the promotion, but you will always earn the base Reward Dollars. Make sure to check us out on our social channels for other ways to win some extra MJ$!
MJ$ on Gift Cards:
You don't get earn MJ$ when you buy a gift card, but you do get MJ$ when you spend a gift card. Sorry gift givers. You're welcome gift receivers.
Product Returns and MJ$:
If you return an item, we deduct the MJ$ earned on that item from your balance. If you used the MJ$ and your balance is less than deduction, then your refund is reduced by the difference.
Program Abuse:
The intent of the program is to provide our loyal customers with a way to buy great gear for less. Moosejaw reserves the right to remove any user from the program and zero out their MJ$ balance if Moosejaw determines that the user is abusing the program by buying for resale, attempting to game the program or any other reason at Moosejaw's sole discretion.
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Our Rewards Program is completely FREE and easy to use.
By opting out, you forfeit all the Moosejaw Rewards Dollars your currently have in your account, which is basically throwing away free money. What would your grandmother say about that? If you're 100% sure, please click "OptOut" below.
3X Rewards means you earn MJ$ at triple the normal rate: 30% back on regular-priced items (instead of the regular 10%) and 7.5% back on discounted items (instead of the regular 2.5%).
Promotional Moosejaw Reward Dollars cannot be earned on Gift Cards, Bikes, Cargo Boxes, Kayaks and Stand Up Paddleboards.
Additional exclusions may apply.
You must use code ICECREAM during checkout to get the extra rewards.
This promotional code is good through Sunday, June 18th, 2023.
Your reward dollars won't show up in your account until after your order is shipped.
Moosejaw Reward Dollars cannot be earned on Gift Cards.
Other exclusions may apply.
Sorry to be so mean about everything.
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Special order items take longer to ship
We want to make extra-sure you realize that you've added a special order item to your cart. These items take a little longer to get to you because we have to order from the manufacturer first. The "Est. Ship Date" is the date we expect items to leave our warehouse... so add your chosen shipping speed to see when it will show up at your door.
The Osprey Kids' Ace 38 Backpack is a backpacking pack designed for kids ages five to 11 years old. Don't fear starting them young, the harness is completely adjustable, allowing it to grow as they do. While you should watch how much weight you load up for them, the pack can handle a load range of 15-25lbs. Just as feature filled as the adult packs, it has a separate sleeping bag compartment, mesh side pockets, a front mesh shove-it pocket, an integrated and removable raincover and more. A great way to head out on an overnight to build a healthy relationship with your child and the outdoors.
The Osprey Kids' Ace 38 Backpack is a backpacking pack designed for kids ages five to 11 years old. Don't fear starting them young, the harness is completely adjustable, allowing it to grow as they do. While you should watch how much weight you load up for them, the pack can handle a load range of 15-25lbs. Just as feature filled as the adult packs, it has a separate sleeping bag compartment, mesh side pockets, a front mesh shove-it pocket, an integrated and removable raincover and more. A great way to head out on an overnight to build a healthy relationship with your child and the outdoors.
FEATURES of the Osprey Kids' Ace 38 Backpack
Top load access to main compartment
Dual lower side compression straps
Dual access fabric/mesh side pockets
Large front panel fabric/mesh shove-it pocket
Daisy chain for additional gear
Lower zippered sleeping bag access
Sleeping pad straps
Hipbelt pockets for easy access to small items on the trail
Integrated removable raincover
Internal reservoir sleeve
Product Specifications
Features:
Detachable Lid, Raincover Included, Adjustable, Bluesign Approved, Ventilated Back Panel, Sternum Strap, Load-Lifter Straps, Compression Straps, Ice Axe / Trekking Pole Loops, Hip Belt Pockets
Sustainability:
bluesign Approved
Weight:
46.6 oz
Dimensions:
25 x 13 x 11 in.
Pack Fabric:
210D Nylon Double Diamond Ripstop
Suspension / Stays:
Foam Panel
Disclaimer:
We only ship this brand to US Addresses.
Gender:
Kids
Best Use:
Backpacking
Pack Capacity:
38 Liters / 2319 Cubic inches
Trip Length:
Expedition
Frame Type:
Internal
Hydration Capacity:
50 - 100 oz
Pack Access:
Top
Product Reviews
Rated 4 out of
5 by
Mike from
Great fit! Nice features tooFits my son well and has several nice features for options to carry water, he can’t wait to take it for a spin! Going to practice loading it up to find the best load out.
Date published: 2022-12-28
Rated 5 out of
5 by
Mad Dad from
Children’s backpacks have come a long way!!After researching other kid packs, I went with the Osprey Ace 38 for my 10 year old. Glad I didn’t go with the Ace 50 for size. The 38 is plenty big for over night trips and is very adjustable to fit her as she grows. The difference is night and day between this pack and the old Kelty external frame I grew up with.
Date published: 2021-11-04
Rated 5 out of
5 by
Pondhoper4 from
Insane valueI bought this backpack for a smaller framed 12 year old and it fits him well. This pack is extremely well made and has tons of features for a pretty reasonable cost. The 38 is the smallest in this line but it still has plenty of room for the amount of gear a child would be expected to carry on a 3-4 day trip. I plan on buying a second one for my 9 year old as well.
Date published: 2021-10-05
Rated 5 out of
5 by
Buster1976 from
Best kids backpacking packI dont know what else to say. Pretty much the best if not only kids backpacking pack that fits my 8 year old and isn't huge. Love it. And Osprey quality. Only complaint is that it doesn't have waist belt pockets. But that's a first world problem
Date published: 2021-06-25
Rated 5 out of
5 by
Ron L from
Full featured - and no shortcutsHave both the Ace 38 and Ace 50. The Ace 38 is missing just a couple of features found in the full size adult models. Osprey did not take any short cuts with build quality with these. I have 7 grandchildren - and these will last through all of them.
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Size Guide
Warranty Info
ALL MIGHTY GUARANTEE - Osprey's Lifetime Warranty
When Osprey celebrated their 35th anniversary in 2009 they launched The Osprey All Mighty Guarantee. What that means to you is ANY Osprey product purchased at ANY time is covered. Any product, any reason, any era - the all encompassing Osprey lifetime warranty ensures their dedication to superior design, craftsmanship and quality of their products is backed up by their actions to replace or repair a pack so it lasts a lifetime. Or two.
Here are some details.... Osprey will repair for any reason, free of charge, any damage or defect in their products, whether it was purchased back in 1974, or ordered right now from this site. If they are unable to perform a functional repair on your pack, they will happily replace it. Osprey proudly stands behind the All Mighty Guarantee, so much so that it bears the signature of company founder and head designer, Mike Pfotenhauer.
Some Osprey All Mighty Guarantee FAQs:
What do I do if my Osprey pack needs to be repaired?
If you live in the United States and need a repair done on your Osprey pack, you will first need to obtain a Return Authorization number. You can do this by reaching their Returns Department at 866-314-3130, or using the information that is provided with a new Osprey pack.
What do I do if I just need a replacement pack part like a buckle?
Give Osprey a call at 866-314-3130 and they will take care of you.
How long will it take?
You can tell Osprey you need the pack returned by a certain date when you request a Return Authorization number, and they will do their absolute best to meet that deadline.
What if my pack is super dirty and stinks?
Clean it before you send it to Osprey to get repaired. The real reason is that there is a law that says if your gear is too dirty or odiferous (smelly), Osprey is not allowed to repair it and will just return it to you.
Do I have to pay for shipping?
A little bit. You are responsible for the cost of shipping the pack to Osprey, and they will pay shipping to return the pack via UPS or FedEx. Osprey cannot be held responsible if packages get lost in transit, so make sure you get a tracking number when you ship your pack out. Also, if you use expedited shipping be sure to let Osprey know (866-314-3130). They, in turn, will give your pack priority processing and return it using a similar expedited shipping method.
Do I have to register my pack to take advantage of this incredible guarantee, and/or need to be the original owner of my Osprey pack?
No! Osprey's All Mighty Guarantee is truly ALL MIGHTY. If you own an Osprey pack that needs to be repaired they will repair or replace it.
JUST A HEADS UP: If your Osprey product is not repairable and is replaced, the original product will not be returned to you. They will try really really hard to repair your pack, but if they are unable to make a functional repair, they will replace it. For products that are no longer in production you will be contacted by Osprey to discuss replacement options.
All good answers. So what is NOT covered?
• Osprey program packs or any Osprey pack used by outdoor programs are ONLY covered under Osprey's Program Pack Warranty, NOT AMG.
• Size and/or fit issues. Make sure you buy a pack that fits. Check out the size guide on Osprey product pages for more info.
• Personal preferences like colors you don't like, style of the pack, or not enough/too much room in your pack. Check the product description, features, specifications, and size guide to make sure you are ordering the right pack for you.
• Third party Repairs or replacements. Send your Osprey pack to Osprey and Osprey only to get fixed. Easy as that. And don't try fixing things yourself.
• Cosmetic wear and tear including any reasonable aging of your pack that affects only the appearance and not the function of your pack. Be proud of those scars!
• B.A.M.G. (Before All Mighty Guarantee) Repair Work. The All Mighty Guarantee applies only to repairs requested on or after January 1, 2009.
• A Osprey Hydraulics reservoir is covered by a limited 1-year warranty, which is the reasonable lifespan of a reservoir. Pouring and storing of warm/hot or boiling water in your reservoir WILL VOID your warranty, so don't do that. Reservoirs are NOT designed to contain or handle liquids at temperature.
