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Rewards Program Terms and Conditions
Last updated January 1st, 2020
Opting-in to Moosejaw Rewards:
All users must accept these terms and conditions and create an account with Moosejaw to opt-in to the program and earn, accrue, retain and redeem Moosejaw Reward Dollars (MJ$). The program is FREE to join and membership is ongoing until or unless the user requests to be removed or is removed due to abuse of the program. Users can opt-in to the program while checking out on Moosejaw.com or at one of our stores or at any time within 30 days of purchase to accrue the MJ$ earned on that purchase. Once opted-in to the program, MJ$ will earn and accrue for redemption as described below until the MJ$ expire or the user leaves the program.
All information collected and used to facilitate the Moosejaw Rewards program is directly related to the program's ability to provide value to the customer. A customer opting-in to the Moosejaw Rewards program is a separate action from establishing a user profile as a result of making a purchase.
The program opt-in requirement was added on August 6th, 2019. Existing program members prior to that date must still formally opt-in and accept the terms and conditions to continue to retain, earn and redeem MJ$. Pre-existing program members that fail to opt-in prior to June 28, 2020 will be removed from the program, and any unused MJ$ will be voided. We really, really don't want to that to happen, so please opt-in or we'll feel terrible.
Leaving Moosejaw Rewards Program:
You may choose to leave the Moosejaw Rewards program at any time by logging in and clicking on the “Opt out Rewards Program” link within the My Account Summary page, Email, calling 877-MOOSEJAW (877-666-7352) or in-store with help from our employees. If you leave the rewards program, any unused MJ$ will be voided upon completion of your request.
All items we sell are eligible with the exception of gift cards or other items specifically noted. Full-priced items earn 10% back while discounted items earn 2.5%. "Discounted items" includes items on sale or discounted via coupon code or use of MJ$. You do not earn MJ$ for shipping or tax charges, only from the item value. MJ$ expire two years after earning and are redeemed on a first-in, first out basis (in other words, we always use your oldest MJ$ that are closest to expiration).
Checking & Redeeming MJ$:
On Moosejaw.com, just sign-in on any page to see your available balance. Once signed in, you will see your available MJ$ and maximum that can be redeemed in the payment section of the checkout process. In stores, provide the email address attached to your account to learn your balance and apply to your purchase. We will also send you a monthly email that details your balance and other account activity. This is a transactional email that you will receive even if you are not subscribed to our marketing emails.
Bonus Rewards Promotions:
Every so often, we'll have special offers where you can earn bonus MJ$, like an additional 10%, 20% or 40% back. So if we are running a 50% back special offer, and you buy a regular-priced item for $100.00, you will receive MJ$10.00 in base points, and a bonus of MJ$40. These special offers may have a cap on how many bonus MJ$ you earn during the promotion, but you will always earn the base Reward Dollars. Make sure to check us out on our social channels for other ways to win some extra MJ$!
MJ$ on Gift Cards:
You don't get earn MJ$ when you buy a gift card, but you do get MJ$ when you spend a gift card. Sorry gift givers. You're welcome gift receivers.
Product Returns and MJ$:
If you return an item, we deduct the MJ$ earned on that item from your balance. If you used the MJ$ and your balance is less than deduction, then your refund is reduced by the difference.
The intent of the program is to provide our loyal customers with a way to buy great gear for less. Moosejaw reserves the right to remove any user from the program and zero out their MJ$ balance if Moosejaw determines that the user is abusing the program by buying for resale, attempting to game the program or any other reason at Moosejaw's sole discretion.
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Special order items take longer to ship
We want to make extra-sure you realize that you've added a special order item to your cart. These items take a little longer to get to you because we have to order from the manufacturer first. The "Est. Ship Date" is the date we expect items to leave our warehouse... so add your chosen shipping speed to see when it will show up at your door.
Floating padded sleeve with Velcro-« closure fits laptops up to 15GÇ¥
Additional document sleeve is lined with Velcro-« for attaching accessories
Divided zippered mesh pocket on the padded floating computer sleeve
Molded body panel
Vertical entry zippered face pocket with interior dividers
Side, stretch-woven pocket
PALS webbing on top of lid for MOLLE accessories
Two interior zippered side pockets
Silicone logo on a bed of Velcro-« to accommodate morale patches
Quick Rip-Zip panel access to drop-in compartment for easy one handed open and close and secures with magnets
Front daisy chain for attaching accessories
We only ship this brand to US Addresses.
Rated 5 out of
Exceeded my expectationsGreat quality and design. Love the magnets and the rip open design. Internal storage is convenient and ample. Next pack is definitely going to be MR.
Date published: 2022-06-25
Rated 5 out of
Worth the waitI joined the waitlist for this backpack and I’m glad I waited…everything I wanted
Date published: 2022-05-28
Rated 4 out of
Good pack. but a few missed opportunitiesI purchased my Rip Ruck 15 back in August 2021, and have carried it 4-5 times a week since (at the time of writing this, I’ve been carrying it for 7 months). I don't currently have photos of the pack, but will add them later if I can come back and edit the post.
Overall it’s a good pack for daily use. I normally have a doff for charging cables, a small notebook, water bottle, knife, torch, Kindle, a few pens, some basic medication, and a jacket or hoodie inside. For a small number of items, it’s a great choice. The pack has held up well and shows almost no signs of wear thus far, and I expect it to last a long time. The straps are comfortable for longer wear (a day at the park or a convention) and the chest harness keeps the pack from bouncing around or sliding around when bending or stretching. The fabric is resistant to scuffs and such, and in the rain my stuff was kept dry, though I didn’t try this in a downpour. I added a couple of metal rings on the webbing to help clip keys or airpods on the exterior of the bag, and while it does have a water bottle holder on one side, I mainly use that pocket for my torch and anything else that I may want quicker access to. The internal organization is pretty good (I’ll touch on this again later), and it has plenty of pockets in the main compartment of the bag to keep items secure and separated. The front pocket is also easily accessible for a wallet, small notebook, or a few pens and such.
There are a number of missed opportunities though.
-As mentioned in other reviews, I don’t know why there wasn’t a pocket included in the flap on the top of the bag. This would have been a great extra pocket to have, I really don’t know why it wasn’t included.
- Also mentioned by others, the fabric of the pack is a magnet for pet hair and the like. If I want to keep the bag free of any pet hair, I would have to run a lint brush over it frequently. This isn’t a huge deal because I generally hang my bag up when I get home, but when I do put it down on the floor or couch, I find hair on any surface that came into contact with the floor or furniture. To be fair, I do have a cat, but I find more hair on the pack than I do on anything else in the house.
- The water bottle pocket- if you put a bottle in the pocket, it takes up space inside of the pack. Again, this is something that doesn’t affect me too much because I put other items in that pocket, but it’s worth considering if you do want to use it for its intended purpose. I’d like to have seen a second similar pocket on the opposite side of the bag, as well as some sort of magnetic closure (like the top flap uses) to keep items in the exterior pocket a little more secure. It’s a small thing, but having an extra exterior pocket and magnetic closures on them would be very useful.
-Looking at the interior of the bag, I have only one request that could be added for functionality; a loop or place to clip a carabiner or keychain clip. It’s a small thing, but unless I want to clip my keys to a zipper pull on the inside of the pack there is no place to put them aside from the other pockets, which are already used for other items. This is the type of small detail that I had expected to see in the pack, and I was very surprised that it wasn’t there.
While this is a bit lengthy in terms of things I would have like to have seen on the pack, I will still say that I am mostly happy with it. The changes that I would make to it aren’t deal breakers, and I don’t regret my purchase. I would definitely recommend the Rip Ruck 15 for people that want a smallish pack to use for a daily commute or day trip. It holds up to everything that I need it for, and I do expect a long life of use out of the pack (unless it is re-released with a few upgrades).
Date published: 2022-05-13
Rated 5 out of
Rising Sun from
Great QualityI bought this for a get home bag to keep in my car. I have a larger one for my Jeep (daily driver) but the size and outstanding quality of this is perfect for my second get home bag.
Date published: 2022-05-07
Rated 5 out of
Perfect for my needsI honestly never write reviews but this bag fit all my needs perfectly and I'm very happy with the product. I use it as my bag for work and also for they gym and it fits everything I need without a problem and stays compact. If I could change anything I would add more organization in the side pocket. There's a good amount of room for small items but aside from small sleeves there is no way to store smaller items without them being loose in the pocket. Instead of 3 small pen sleeves, I would prefer 2 more medium sized sleeves. An additional zip mesh pocket would be good for storing smaller items in here as well. As for the main compartment, the only thing I would change would be the two zip pockets along the side of the bag. I think if they attached to the main body of the bag at the bottom, it would create two additional nice pockets for storing small items. These are all just constructive points that I am making because I find this bag so useful to me that these are the changes I would make to better suit me personally every day. Maybe in a future iteration, these changes can be implemented. This is still a 5 star product I would recommend to anyone.
Date published: 2022-04-30
Rated 5 out of
Strong and pratical BackpackBeen using this backpack for a month and it has been great. Plenty of storage, quality materials, pratical layout and built to last.
Date published: 2022-03-23
Rated 2 out of
International K from
Okay enough but some quality issuesI bought this pack last year and used it daily for maybe 1-ish month before taking a trip with it. On the first day the front zippered compartment ripped on the zipper leaving the front pocket ripped open for smaller items (think money, glasses, passport, etc.) to fall out. I fixed the rip with a safety pin before sewing it myself when I got home but was disappointed to say the least. Maybe my bag was a lemon but it could be a problem if you bust a seam without noticing.
Pros> Good size, fast access, whole bag easily accessible (handy for when on a plane), very good grab handle, convenient MOLLE, and decent comfort after long periods of wear
Cons> find of finnicky to close, only 1 water bottle pocket, interior storage works in theory but kind of a pain in real use, no ventilation on the back and (of course) poor quality.
Date published: 2022-03-08
Rated 5 out of
This deserves more than 5 starsThis bag is incredible. I use it as a work bag, and it is absolutely perfect. Great internal pocket layout, solid construction that Mystery Ranch is known for, and the bag just looks cool as heck. The "Rip" feature is awesome and something I never knew I needed. For the size, this is a hard bag to beat.