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Rewards Program Terms and Conditions
Last updated January 1st, 2020
Opting-in to Moosejaw Rewards:
All users must accept these terms and conditions and create an account with Moosejaw to opt-in to the program and earn, accrue, retain and redeem Moosejaw Reward Dollars (MJ$). The program is FREE to join and membership is ongoing until or unless the user requests to be removed or is removed due to abuse of the program. Users can opt-in to the program while checking out on Moosejaw.com or at one of our stores or at any time within 30 days of purchase to accrue the MJ$ earned on that purchase. Once opted-in to the program, MJ$ will earn and accrue for redemption as described below until the MJ$ expire or the user leaves the program.
All information collected and used to facilitate the Moosejaw Rewards program is directly related to the program's ability to provide value to the customer. A customer opting-in to the Moosejaw Rewards program is a separate action from establishing a user profile as a result of making a purchase.
The program opt-in requirement was added on August 6th, 2019. Existing program members prior to that date must still formally opt-in and accept the terms and conditions to continue to retain, earn and redeem MJ$. Pre-existing program members that fail to opt-in prior to June 28, 2020 will be removed from the program, and any unused MJ$ will be voided. We really, really don't want to that to happen, so please opt-in or we'll feel terrible.
Leaving Moosejaw Rewards Program:
You may choose to leave the Moosejaw Rewards program at any time by logging in and clicking on the “Opt out Rewards Program” link within the My Account Summary page, Email, calling 877-MOOSEJAW (877-666-7352) or in-store with help from our employees. If you leave the rewards program, any unused MJ$ will be voided upon completion of your request.
All items we sell are eligible with the exception of gift cards or other items specifically noted. Full-priced items earn 10% back while discounted items earn 2.5%. "Discounted items" includes items on sale or discounted via coupon code or use of MJ$. You do not earn MJ$ for shipping or tax charges, only from the item value. MJ$ expire two years after earning and are redeemed on a first-in, first out basis (in other words, we always use your oldest MJ$ that are closest to expiration).
Checking & Redeeming MJ$:
On Moosejaw.com, just sign-in on any page to see your available balance. Once signed in, you will see your available MJ$ and maximum that can be redeemed in the payment section of the checkout process. In stores, provide the email address attached to your account to learn your balance and apply to your purchase. We will also send you a monthly email that details your balance and other account activity. This is a transactional email that you will receive even if you are not subscribed to our marketing emails.
Bonus Rewards Promotions:
Every so often, we'll have special offers where you can earn bonus MJ$, like an additional 10%, 20% or 40% back. So if we are running a 50% back special offer, and you buy a regular-priced item for $100.00, you will receive MJ$10.00 in base points, and a bonus of MJ$40. These special offers may have a cap on how many bonus MJ$ you earn during the promotion, but you will always earn the base Reward Dollars. Make sure to check us out on our social channels for other ways to win some extra MJ$!
MJ$ on Gift Cards:
You don't get earn MJ$ when you buy a gift card, but you do get MJ$ when you spend a gift card. Sorry gift givers. You're welcome gift receivers.
Product Returns and MJ$:
If you return an item, we deduct the MJ$ earned on that item from your balance. If you used the MJ$ and your balance is less than deduction, then your refund is reduced by the difference.
The intent of the program is to provide our loyal customers with a way to buy great gear for less. Moosejaw reserves the right to remove any user from the program and zero out their MJ$ balance if Moosejaw determines that the user is abusing the program by buying for resale, attempting to game the program or any other reason at Moosejaw's sole discretion.
Are you Sure?
Our Rewards Program is completely FREE and easy to use.
By opting out, you forfeit all the Moosejaw Rewards Dollars your currently have in your account, which is basically throwing away free money. What would your grandmother say about that? If you're 100% sure, please click "OptOut" below.
We want to make extra-sure you realize that you've added a special order item to your cart. These items take a little longer to get to you because we have to order from the manufacturer first. The "Est. Ship Date" is the date we expect items to leave our warehouse... so add your chosen shipping speed to see when it will show up at your door.
The Mountain Hardwear Men's Hardwear AP U Pant is a pant that will hold up while climbing or zipping around town. Reinforced at the knees and seat in a stretch cotton nylon sanded canvas fabric. Comfortable all day long with regular pockets as well as a cell pocket and zippered thigh pocket.
FEATURES of the Mountain Hardwear Men's Hardwear AP U Pant
Reinforced thigh and cuff panels
Snap secure cell pocket
Zip secure thigh pocket
Two secure back pockets
Articulation where you want it, reinforcement where you need it, and even a bit of stretch
Moisture Wicking, Media Pocket
7 oz / Square Yard
Rated 5 out of
Perfect for fieldworkI work in Fish and Wildlife and wanted a pant I could go from the office to the field and be functional in both! These pants look good, have good pocket layout, comfortable to hike in, and comfortable when inside stuck in meetings. They seem so far to be pretty tough and show little wear. Like them a lot for my line of work and would definitely buy another pair. Great job on these!
Date published: 2020-04-03
Rated 2 out of
Just laundering generates holesThese pants are very functional and look great. They are also very comfortable. However, these pants do not wear well at all. They have developed holes in them from simple wear or laundering. They are certainly not going to hold up camping or climbing. A little disappointing. The canvas fabric just appears too fragile.
Date published: 2020-03-29
Rated 5 out of
Awesome Pant, A Little TightThe new APU line has a ton of potential, and I love the built in articulation. They bend everywhere you want them to. I found myself using the different pockets as well for small everyday carry items or pieces of kit. The "Pant" version is definitely tight on my quads. I was aware of this after reading reviews / product videos and descriptions, but still pulled the trigger on them. The pants themselves are awesome, I personally am unable to use them as I feel they were designed. The material blend lends it to a heavier more rugged feel. I still look super classy and ooze confidence when wearing them during travel or in meetings with other professionals, I would just be hesitant to push full mobility in them is all. (Male, 5'9'', 180lbs, 32 waist, athletic build, ordered size 32/32, waist fits awesome, quad section of pant is near skin tight unless I stop performing leg exercises). Thinking the AP Trouser would have been a better call for my body type.
Date published: 2020-03-15
Rated 2 out of
Sizing is different?I have a pair of Mountain Hardwear Pants that is made of mostly polyester and elastic material. The AP-U pants is composed of mostly cotton. The reason I say that is because I ordered the same size as my first Mt HW Pants (purchased 6 months before the AP-U). When I put the pants on, the sizing was not the same. It seemed 2 inches larger in the waist and fit around the hip area was no where near the other pants I purchased. I figured that the pants would be off a tad bit, but it seemed as if I order the pants from a different company. So, I am not sure if the sizing is different due to the material.
Date published: 2019-12-28
Rated 5 out of
AP-U pantNice and comfortable. I got 3 this pant . But little tight and moving very good
Date published: 2019-09-20
Rated 4 out of
Fantastic pantOverall, I felt these pants are fantastically built with reinforcements as necessary. My only gripe would be the pant leg size. Specifically, I miss the old Piero pants that had essentially a boot cut or wider leg opening to fit over mountaineering boots. This pants although having rugged material and fantastic wear resistance, won't fit over some larger boots leaving me to tuck into. Super happy with the newer fabric as it is amazing. Just wish there was a pant by MHW with wider leg opening but understand that this is the style now.
Date published: 2019-06-26
Rated 1 out of
Weirdest fit I've ever seen...These are very oddly fit. In the leg, they feel like skinny jeans. The crotch hangs down halfway to my knees. The waist is 1-2 sizes oversize.
Date published: 2019-06-13
Rated 5 out of
Almost perfectThese pants are great for guiding & the fit is fantastic, some of the best I own. Sizing is a bit large if you order your normal size. I am a 32 & got the 30/34 & they fit perfect. Wish the same cut was available in a lighter weight fabric for my Arizona weather.
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Mountain Hardwear Limited Lifetime Warranty
What Does the Mountain Hardwear Limited Lifetime Warranty Cover?
Mountain Hardwear's Limited Lifetime Warranty covers defects in materials and workmanship for the practical lifetime of Mountain Hardwear brand products manufactured by Mountain Hardwear or its affiliates. Only original, unaltered, and unmodified materials and workmanship are covered by their policy. The limited lifetime warranty does not cover damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time. Products should be returned to Mountain Hardwear for evaluation. Items with defects in materials and workmanship will be repaired or a Virtual Merchandise Credit will be issued. Damages due to improper care or accident may be repaired at a reasonable rate. This policy is applicable to United States customers only.
How Long Does the Limited Warranty Last?
This Limited Lifetime Warranty lasts for the practical life of the product. Coverage ends if you sell or transfer the product. Proof of purchase may be required.
What Will Mountain Hardwear Do?
Their Warranty Department will inspect the product at no charge to you. If the Warranty Department determines, in its sole discretion, that the product has a defect covered under this Limited Warranty, they will repair or issue a Virtual Merchandise Credit equivalent to the MSRP value within approximately four weeks of inspection. Depending on the season or product, it may take longer to repair certain items. Mountain Hardwear will discard your product if your product is covered under their limited warranty policy. If you would like your original product returned instead of a Virtual Merchandise Credit, please check the box on the printable warranty form or call them no later than 10 days after you ship your product at 800-953-8398.
How Do You Get Warranty Services?
You may seek resolution directly through the retailer where you purchased the product, such as this website. In many cases, the retailer will be able to assist you.
US Customers - You can send your product to Mountain Hardwear, however, you will need to fill out the warranty form found on their WARRANTY PAGE, where you will also find a shipping address for returning your product.
International Customers - Visit the Mountain Hardwear WARRANTY PAGE to find information to assist you through the warranty process.
Please note that by law, products must be cleaned prior to sending. Items received by Mountain Hardwear that are deemed insufficiently cleaned will be returned to the customer unprocessed.