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Rewards Program Terms and Conditions
Last updated January 1st, 2020
Opting-in to Moosejaw Rewards:
All users must accept these terms and conditions and create an account with Moosejaw to opt-in to the program and earn, accrue, retain and redeem Moosejaw Reward Dollars (MJ$). The program is FREE to join and membership is ongoing until or unless the user requests to be removed or is removed due to abuse of the program. Users can opt-in to the program while checking out on Moosejaw.com or at one of our stores or at any time within 30 days of purchase to accrue the MJ$ earned on that purchase. Once opted-in to the program, MJ$ will earn and accrue for redemption as described below until the MJ$ expire or the user leaves the program.
All information collected and used to facilitate the Moosejaw Rewards program is directly related to the program's ability to provide value to the customer. A customer opting-in to the Moosejaw Rewards program is a separate action from establishing a user profile as a result of making a purchase.
The program opt-in requirement was added on August 6th, 2019. Existing program members prior to that date must still formally opt-in and accept the terms and conditions to continue to retain, earn and redeem MJ$. Pre-existing program members that fail to opt-in prior to June 28, 2020 will be removed from the program, and any unused MJ$ will be voided. We really, really don't want to that to happen, so please opt-in or we'll feel terrible.
Leaving Moosejaw Rewards Program:
You may choose to leave the Moosejaw Rewards program at any time by logging in and clicking on the “Opt out Rewards Program” link within the My Account Summary page, Email, calling 877-MOOSEJAW (877-666-7352) or in-store with help from our employees. If you leave the rewards program, any unused MJ$ will be voided upon completion of your request.
All items we sell are eligible with the exception of gift cards or other items specifically noted. Full-priced items earn 10% back while discounted items earn 2.5%. "Discounted items" includes items on sale or discounted via coupon code or use of MJ$. You do not earn MJ$ for shipping or tax charges, only from the item value. MJ$ expire two years after earning and are redeemed on a first-in, first out basis (in other words, we always use your oldest MJ$ that are closest to expiration).
Checking & Redeeming MJ$:
On Moosejaw.com, just sign-in on any page to see your available balance. Once signed in, you will see your available MJ$ and maximum that can be redeemed in the payment section of the checkout process. In stores, provide the email address attached to your account to learn your balance and apply to your purchase. We will also send you a monthly email that details your balance and other account activity. This is a transactional email that you will receive even if you are not subscribed to our marketing emails.
Bonus Rewards Promotions:
Every so often, we'll have special offers where you can earn bonus MJ$, like an additional 10%, 20% or 40% back. So if we are running a 50% back special offer, and you buy a regular-priced item for $100.00, you will receive MJ$10.00 in base points, and a bonus of MJ$40. These special offers may have a cap on how many bonus MJ$ you earn during the promotion, but you will always earn the base Reward Dollars. Make sure to check us out on our social channels for other ways to win some extra MJ$!
MJ$ on Gift Cards:
You don't get earn MJ$ when you buy a gift card, but you do get MJ$ when you spend a gift card. Sorry gift givers. You're welcome gift receivers.
Product Returns and MJ$:
If you return an item, we deduct the MJ$ earned on that item from your balance. If you used the MJ$ and your balance is less than deduction, then your refund is reduced by the difference.
The intent of the program is to provide our loyal customers with a way to buy great gear for less. Moosejaw reserves the right to remove any user from the program and zero out their MJ$ balance if Moosejaw determines that the user is abusing the program by buying for resale, attempting to game the program or any other reason at Moosejaw's sole discretion.
Are you Sure?
Our Rewards Program is completely FREE and easy to use.
By opting out, you forfeit all the Moosejaw Rewards Dollars your currently have in your account, which is basically throwing away free money. What would your grandmother say about that? If you're 100% sure, please click "OptOut" below.
"Get it by" - For in-stock and ready to ship items, choose the your shipping speed at checkout to get your items by the "get it by" date. Your items will ship SAME DAY for orders placed before 3pm EST.
"Oversized" - This means the item is large and can only be shipped using 4-6 Day ship speed. Additional shipping charges may apply.
"Freight" - This means the item is too large for standard shipping methods, and must be shipped by truck freight for an additional fee. Someone must be present to inspect, sign, and accept delivery, so we will call you to schedule delivery.
If you have any questions, please Live Chat or call us at 877-666-7352.
Special order items take longer to ship
We want to make extra-sure you realize that you've added a special order item to your cart. These items take a little longer to get to you because we have to order from the manufacturer first. The "Est. Ship Date" is the date we expect items to leave our warehouse... so add your chosen shipping speed to see when it will show up at your door.
Rated 2 out of
At the Lake from
Not functional at all…I just spent 30 minutes writing a review and upon hitting submit it refreshed and was gone… so, I’m going to try to simplify this one…
I thought I was going to LOVE this cooler. Spoiler alert, the outcome is the exact opposite… I despise it.
I just took it out on our fishing boat for the first time today. WOOF. It’s simply not functional whatsoever. The opening is way too small/rigid to find anything packed inside. By the way, I only packed it 3/4 of the way, because when I started packing it I could see it was going to get tricky. Well, half way through the day it no longer felt “tricky” but a serious pain in my behind. Every time I wanted to get in I had to unload half the bag and then basically shove my head inside to try to find what I wanted/needed.
That said, every time I had to search for something I had to take the food/drinks/ice packs out of the bag, exposing them to the weather which warmed them up. Everyone knows when you open a cooler you want to be as quick as possible to keep everything cold—well, this is IMPOSSIBLE with this bag.
I am so disappointed. The only reason I gave it 2 stars is because I think it would work well for a long trip where you needed to keep things cold and did NOT need to access anything inside until you were ready to take all of it out (like maybe bringing ice cream home from the grocery store). Even with that in mind, this will not work with any odd shaped (or large) items. Soda cans would be best—all of the same kind, so you can simply unzip (which is a challenge in itself and requires TWO hands) grab the first one you feel, and pull it out. It’s not for a variety of items.
I wish I would have gone with a different item. Such a waste :(
Date published: 2022-06-17
Rated 3 out of
Britt Øyan from
i wish you stayed colder!Unfortunately it does not stay as cold as i was hoping, compared to the yeti backpack cooler it doesnt hold a candle. it is really comfortable to wear and pretty to look at!
Date published: 2022-05-26
Rated 5 out of
You can justify this purchase…We hiked zion NP angels landing in 120 degree weather with the first version of this backpack (borrowed from parents who use to tailgate football games) —the really boxy one. We hiked over 4 hours in 120 degrees and still had cold drink and ice in a plastic bag (gas station ice) when we reached the top. We saved a few people with cold drinks who were borderline heat exhaustion bc they didn’t account for the extreme heat and strenuous hike. After that, we were convinced we needed our own and purchased this one- the second version. I’ve only used once since purchase, in Arizona spring heat- 90ish degrees. To no surprise, kept everything cold during multi hour hikes. Much improved fit and design! A friend hiking with me purchased one as soon as she got home- plans to use for outdoor activities with her toddlers, farmers markets, and hikes. Absolutely recommend this product for all purpose use.
Date published: 2022-05-02
Rated 4 out of
Soft cooler packI love the zipper and that it stays cold for so long. I wish I had purchased the tote version, it is a little tough to reach the drinks at the bottom when this cooler is packed, the opening is very narrow.
Date published: 2022-04-24
Rated 5 out of
Aaron F from
Best soft sided backpack cooler on the market[This review was collected as part of a promotion.] I absolutely love the versatility of this cooler. We use this cooler for everything from soccer games to fishing trips, beach days to road trips. It is just the perfect size, easy and comfortable to carry (even when full), and keeps everything cold for days at a time. I have had it in the back of my SUV rolling around on dirt roads and not a single drip or leak. The thick insulation keeps water in, keeps food and drinks cold, and does not condensate like other coolers I have used. I already loved Hydroflask, but now I'm a huge fan! I absolutely, recommend the Escape Soft Cooler Pack.
Date published: 2021-12-07
Rated 5 out of
Very funcational[This review was collected as part of a promotion.] This pack is so cool. Pack in your cold food or beverages for the day and strap it on. Very comfortable feeling while wearing the pack. Great for a day hike or laying out on the beach. The goods stay cold.
Date published: 2021-12-04
Rated 5 out of
Amazing cooler![This review was collected as part of a promotion.] So I got this because we like to go out to the beach and hike some trails needing to bring some food and drinks along the way but in a more comfortable manner. I've had other soft coolers but this one tops them so far. The material does not allow water or sand to get in any crevices you are trying to keep cool which is awesome. I like the small stretchable side pocket to throw keys in or maybe a bottle if need be and it will grab onto it without slipping. There are other slots on the outside to add other options such as the dry storage bag.
Now I've had problems in the past with zippers getting loose after a while or won't close completely while the one used on this cooler simply just seals the top without worry. Did not have to worry about the teeth missing or catching things and was a breeze to close. Everything inside kept cold for our entire day trips in the Florida heat!
Carrying around the cooler felt great and was comfortable on my back. There is enough strap materials for almost any sized person, my chest measures about 48 inches if that can give you somewhat of a perspective. The padding felt great on my back and allowed great ventilation to keep me cooler than others I've used.
Date published: 2021-11-29
Rated 3 out of
Ok[This review was collected as part of a promotion.] We LOVE Hydro Flask and everything they make from water bottles, outdoor utensils, bowls, storage, etc. This soft cooler looks great and is good for when we go boating or even to the grocery store because it is easy to carry and holds cold stuff cold. However, our pack has some issues and the upper closure part is not working well and is very difficult to close and open. I am not sure how long this one will last hence the 3 stars.