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Spend $12 in Moosejaw products OR at least $35
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You earn MJ$10 for every $100 you spend on Moosejaw.com or at our shops (MJ$2.50 for discounted items). That's like getting 10% back in Rewards!
Rewards Program Terms and Conditions
Last updated January 1st, 2020
Opting-in to Moosejaw Rewards:
All users must accept these terms and conditions and create an account with Moosejaw to opt-in to the program and earn, accrue, retain and redeem Moosejaw Reward Dollars (MJ$). The program is FREE to join and membership is ongoing until or unless the user requests to be removed or is removed due to abuse of the program. Users can opt-in to the program while checking out on Moosejaw.com or at one of our stores or at any time within 30 days of purchase to accrue the MJ$ earned on that purchase. Once opted-in to the program, MJ$ will earn and accrue for redemption as described below until the MJ$ expire or the user leaves the program.
All information collected and used to facilitate the Moosejaw Rewards program is directly related to the program's ability to provide value to the customer. A customer opting-in to the Moosejaw Rewards program is a separate action from establishing a user profile as a result of making a purchase.
The program opt-in requirement was added on August 6th, 2019. Existing program members prior to that date must still formally opt-in and accept the terms and conditions to continue to retain, earn and redeem MJ$. Pre-existing program members that fail to opt-in prior to June 28, 2020 will be removed from the program, and any unused MJ$ will be voided. We really, really don't want to that to happen, so please opt-in or we'll feel terrible.
Leaving Moosejaw Rewards Program:
You may choose to leave the Moosejaw Rewards program at any time by logging in and clicking on the “Opt out Rewards Program” link within the My Account Summary page, Email, calling 877-MOOSEJAW (877-666-7352) or in-store with help from our employees. If you leave the rewards program, any unused MJ$ will be voided upon completion of your request.
All items we sell are eligible with the exception of gift cards or other items specifically noted. Full-priced items earn 10% back while discounted items earn 2.5%. "Discounted items" includes items on sale or discounted via coupon code or use of MJ$. You do not earn MJ$ for shipping or tax charges, only from the item value. MJ$ expire two years after earning and are redeemed on a first-in, first out basis (in other words, we always use your oldest MJ$ that are closest to expiration).
Checking & Redeeming MJ$:
On Moosejaw.com, just sign-in on any page to see your available balance. Once signed in, you will see your available MJ$ and maximum that can be redeemed in the payment section of the checkout process. In stores, provide the email address attached to your account to learn your balance and apply to your purchase. We will also send you a monthly email that details your balance and other account activity. This is a transactional email that you will receive even if you are not subscribed to our marketing emails.
Bonus Rewards Promotions:
Every so often, we'll have special offers where you can earn bonus MJ$, like an additional 10%, 20% or 40% back. So if we are running a 50% back special offer, and you buy a regular-priced item for $100.00, you will receive MJ$10.00 in base points, and a bonus of MJ$40. These special offers may have a cap on how many bonus MJ$ you earn during the promotion, but you will always earn the base Reward Dollars. Make sure to check us out on our social channels for other ways to win some extra MJ$!
MJ$ on Gift Cards:
You don't get earn MJ$ when you buy a gift card, but you do get MJ$ when you spend a gift card. Sorry gift givers. You're welcome gift receivers.
Product Returns and MJ$:
If you return an item, we deduct the MJ$ earned on that item from your balance. If you used the MJ$ and your balance is less than deduction, then your refund is reduced by the difference.
The intent of the program is to provide our loyal customers with a way to buy great gear for less. Moosejaw reserves the right to remove any user from the program and zero out their MJ$ balance if Moosejaw determines that the user is abusing the program by buying for resale, attempting to game the program or any other reason at Moosejaw's sole discretion.
Are you Sure?
Our Rewards Program is completely FREE and easy to use.
By opting out, you forfeit all the Moosejaw Rewards Dollars your currently have in your account, which is basically throwing away free money. What would your grandmother say about that? If you're 100% sure, please click "OptOut" below.
"Get it by" - For in-stock and ready to ship items, choose the your shipping speed at checkout to get your items by the "get it by" date. Your items will ship SAME DAY for orders placed before 3pm EST.
"Oversized" - This means the item is large and can only be shipped using 4-6 Day ship speed. Additional shipping charges may apply.
"Freight" - This means the item is too large for standard shipping methods, and must be shipped by truck freight for an additional fee. Someone must be present to inspect, sign, and accept delivery, so we will call you to schedule delivery.
If you have any questions, please Live Chat or call us at 877-666-7352.
Special order items take longer to ship
We want to make extra-sure you realize that you've added a special order item to your cart. These items take a little longer to get to you because we have to order from the manufacturer first. The "Est. Ship Date" is the date we expect items to leave our warehouse... so add your chosen shipping speed to see when it will show up at your door.
Durable Water Repellent
DWR (Durable Water Repellent) is a coating that is applied to fabrics which makes them water-resistant, or hydrophobic. A DWR finish doesn't interfere with breathability, which makes it perfect for adverse conditions in the backcountry.
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Only Available in Shops
Arc'teryx Women's Jackets
HOW to MEASURE CHEST: With arms relaxed at your sides, measure under your arms, around the fullest part of your bust.
WAIST: Measure around the narrowest part of the waist, usually near the belly button.
HIP: Stand with feet together and measure around the widest part of the hip.
SLEEVE: With the arm slightly bent, measure from the center back neck bone, over the shoulder and to the wrist bone.
ARC'TERYX FIT GUIDE NEXT to SKIN FIT: Arc'teryx's most streamlined fit. It's patterned to keep material as close to the body as is comfortably possible to enhance moisture management, thermal efficiency, and fit comfortably under layers
FITTED: Arc'teryx trimmer fit is patterned to stay close to the body through the chest, waist, hip, and thigh. Its low profile eliminates bulk, moves with the body, and fits comfortably under outer layers.
REGULAR FIT: Arc'teryx classic fit is cut comfortably throughout the chest, waist, hip, and thigh. It allows freedom of movement, provides shape, and layers comfortably under our regular and relaxed fit shells.
RELAXED FIT: This fit is cut loosely through the chest, waist, hip, and thigh. Relaxed without sacrificing structure and clean lines, it offers comfort and freedom of movement with a more casual look.
OVERSIZED FIT: Arc'teryx's most generous fit is cut loosely throughout the entire body. Dropped shoulders and wide sleeves provide freedom of movement while offering drape and structure for a contemporary look.
Arc'teryx Warranty and Repair
Arc'teryx guarantees the quality and performance of all of their products. Items with defects in materials or workmanship will be replaced or repaired at the discretion of Arc'teryx for the practical lifetime of the product. Items that are damaged through wear and tear, misuse, or neglect may be repaired at a small charge.
How do I send back an item for Warranty, or get an item repaired by Arc'teryx?
For Customers in North America and Europe, Arc'teryx recommends that the product be returned to the store or site where it was originally purchased.
If this is not possible, fill out their online warranty form which can be found HERE. They will email you with full instructions on how to send your product to their Warranty and Repair Center. Do not send your item to them without first obtaining an RA number from Arc'teryx.
Arc'teryx is not responsible for items that are lost or damaged during shipping and cannot replace parcels that are lost during return shipment if proof of tracking is not available. Please use a guaranteed delivery service that provides tracking information, insurance, and proof of delivery when sending an item back to Arc'teryx.
For customs purposes, Arc'teryx requires you to provide them with a PHYSICAL address, however, your warranty/repair item can still be shipped to a PO Box.
How do I contact them with questions?
Complete their Warranty or Repair Request Form. If you have any questions or concerns, you can reach their Customer Service department at 1-866-458-2473.
What is and isn't covered under the Warranty Policy?
Defects in materials or workmanship are covered for the practical lifetime of the product. Material refers to zippers, buckles and fabrics. Workmanship refers to seams, seam tape and construction. Damage due to wear and tears such as rips, tears, abrasion or UV degradation, misuse or neglect is not covered under Arc'teryx's warranty policy but may be repairable for a fee.
What is covered under the Warranty Policy on Arc'teryx footwear?
Defects in material and workmanship will be covered by Arc'teryx for the practical lifetime of the product. The practical lifetime for footwear can vary drastically depending on the frequency and type of usage. Things such as the wearing of the outsole, frayed laces, nicks and tears can indicate that a shoe has surpassed its practical lifetime. These are examples of wear and tear or damage which are not covered by Arc'teryx. If you believe there is a defect in material or workmanship present on your product, please see follow the instructions on how to send it to Arc'teryx for assessment.
What does 'practical Lifetime of the product' mean?
Although Arc'teryx builds their products to last over extended periods of time, nothing lasts indefinitely. Materials will deteriorate and fade over time and moving parts will wear out. Arc'teryx will cover your product under their warranty policy until such a time that they have deemed the product to be worn out beyond reasonable repair. If the product is showing the signs of its age-for instance, the material has become thin or faded, there are rips and tears, the zippers no longer catch, the cuffs are fraying, or the soles are worn-they will take this into consideration when assessing your product for a warranty request. All gear will suffer from differing degrees of wear-and-tear, depending upon the user. Equipment used by an outdoor guide for 150 days a year will by comparison, degrade faster than gear used by a weekend skier. By taking care of your equipment you will ensure a longer lifetime for your gear. Arc'teryx recommends that you visit their Product Care page for more information on how to wash and care for your equipment.
Will Arc'teryx repair or replace my product?
If your Arc'teryx product fails due to a manufacturing defect, where possible, Arc'teryx will repair the item at no charge to you. They have repair centers in both Europe and North America that employ the same custom machinery and techniques that they use to create the original products. If the product is not repairable, or the cost of the repairs exceeds the value of the product, Arc'teryx may, at their discretion, choose to replace the product instead.
What happens if I rip or tear my jacket or pants?
Skis, snowboards, crampons, axes and other sharp equipment will damage clothing and gloves if they come into direct contact with them. Rips, tears, burns and punctures can occur during normal use and while carrying your equipment, and are not covered under the terms of the warranty. To assist you in keeping your product in optimal working condition, Arc'teryx offers a variety of repairs for a reasonable charge. Contact them and they will be happy to discuss your options.
What if I want to have my garment altered or tailored?
Arc'teryx does not offer custom alterations or modifications to their packs or garments at this time. For products made from GORE-TEX® fabrics they suggest using a GORE-TEX® authorized repair facility for alterations. There is a list of GORE-TEX® authorized repair shops in your area on the GORE-TEX® website.
Do alterations void my warranty?
Arc'teryx understands that individuals may, on occasion, wish to tailor their Arc'teryx products to suit their needs. If something should fail which is unrelated to any alterations, Arc'teryx will stand behind their products, provided that the Arc'teryx product is being used as intended. For a list of alteration facilities in your area, please visit the GORE-TEX® website.
How long will it take if I send my product in for warranty assessment and/or repair?
The typical turn-around time is 15 to 20 business days from the time they receive your product to the time they ship it back to you. Keep in mind that winter is the busiest season for warranty and repair service. Arc'teryx will provide you with updates and more accurate estimates throughout the process.
How do I prepare my item for return to Arc'teryx?
In order to comply with health and safety regulations, as well as for the protection of their staff, Arc'teryx kindly asks that all products be cleaned before being sent to them. Products that arrive unwashed may be subject to a cleaning fee before assessments can be made. To find out how to properly clean your garment, please visit the Arc'teryx Product Care page.
How are shipping costs handled?
Customers are responsible for shipping items to Arc'teryx, and Arc'teryx will cover the return shipping costs. Please ensure that you ship the product using a carrier that can provide you with tracking information and proof of delivery. Customers are responsible for their product until Arc'teryx has signed for its delivery.
What do repairs cost?
Repairs covered under the terms and conditions of the Arc'teryx warranty policy are performed at their expense. Costs for non-warranty repairs will vary depending upon the situation. Arc'teryx will provide you with as many repair options as possible based upon the amount of work and materials required and the expected end result. After your product has been received and assessed, Arc'teryx will be able to contact you with repair options and costs. Repairs requiring payment will never be performed without your authorization.
What is the Voltair Avalanche Airbag Limited Warranty?
The Voltair Airbag will be covered under warranty for manufacturing and material defects for the duration of three years after purchase or 50 inflations, whichever comes first.