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Rewards Program Terms and Conditions
Last updated January 1st, 2020
Opting-in to Moosejaw Rewards:
All users must accept these terms and conditions and create an account with Moosejaw to opt-in to the program and earn, accrue, retain and redeem Moosejaw Reward Dollars (MJ$). The program is FREE to join and membership is ongoing until or unless the user requests to be removed or is removed due to abuse of the program. Users can opt-in to the program while checking out on Moosejaw.com or at one of our stores or at any time within 30 days of purchase to accrue the MJ$ earned on that purchase. Once opted-in to the program, MJ$ will earn and accrue for redemption as described below until the MJ$ expire or the user leaves the program.
All information collected and used to facilitate the Moosejaw Rewards program is directly related to the program's ability to provide value to the customer. A customer opting-in to the Moosejaw Rewards program is a separate action from establishing a user profile as a result of making a purchase.
The program opt-in requirement was added on August 6th, 2019. Existing program members prior to that date must still formally opt-in and accept the terms and conditions to continue to retain, earn and redeem MJ$. Pre-existing program members that fail to opt-in prior to June 28, 2020 will be removed from the program, and any unused MJ$ will be voided. We really, really don't want to that to happen, so please opt-in or we'll feel terrible.
Leaving Moosejaw Rewards Program:
You may choose to leave the Moosejaw Rewards program at any time by logging in and clicking on the “Opt out Rewards Program” link within the My Account Summary page, Email, calling 877-MOOSEJAW (877-666-7352) or in-store with help from our employees. If you leave the rewards program, any unused MJ$ will be voided upon completion of your request.
All items we sell are eligible with the exception of gift cards or other items specifically noted. Full-priced items earn 10% back while discounted items earn 2.5%. "Discounted items" includes items on sale or discounted via coupon code or use of MJ$. You do not earn MJ$ for shipping or tax charges, only from the item value. MJ$ expire two years after earning and are redeemed on a first-in, first out basis (in other words, we always use your oldest MJ$ that are closest to expiration).
Checking & Redeeming MJ$:
On Moosejaw.com, just sign-in on any page to see your available balance. Once signed in, you will see your available MJ$ and maximum that can be redeemed in the payment section of the checkout process. In stores, provide the email address attached to your account to learn your balance and apply to your purchase. We will also send you a monthly email that details your balance and other account activity. This is a transactional email that you will receive even if you are not subscribed to our marketing emails.
Bonus Rewards Promotions:
Every so often, we'll have special offers where you can earn bonus MJ$, like an additional 10%, 20% or 40% back. So if we are running a 50% back special offer, and you buy a regular-priced item for $100.00, you will receive MJ$10.00 in base points, and a bonus of MJ$40. These special offers may have a cap on how many bonus MJ$ you earn during the promotion, but you will always earn the base Reward Dollars. Make sure to check us out on our social channels for other ways to win some extra MJ$!
MJ$ on Gift Cards:
You don't get earn MJ$ when you buy a gift card, but you do get MJ$ when you spend a gift card. Sorry gift givers. You're welcome gift receivers.
Product Returns and MJ$:
If you return an item, we deduct the MJ$ earned on that item from your balance. If you used the MJ$ and your balance is less than deduction, then your refund is reduced by the difference.
The intent of the program is to provide our loyal customers with a way to buy great gear for less. Moosejaw reserves the right to remove any user from the program and zero out their MJ$ balance if Moosejaw determines that the user is abusing the program by buying for resale, attempting to game the program or any other reason at Moosejaw's sole discretion.
Are you Sure?
Our Rewards Program is completely FREE and easy to use.
By opting out, you forfeit all the Moosejaw Rewards Dollars your currently have in your account, which is basically throwing away free money. What would your grandmother say about that? If you're 100% sure, please click "OptOut" below.
"Get it by" - For in-stock and ready to ship items, choose the your shipping speed at checkout to get your items by the "get it by" date. Your items will ship SAME DAY for orders placed before 3pm EST.
"Oversized" - This means the item is large and can only be shipped using 4-6 Day ship speed. Additional shipping charges may apply.
"Freight" - This means the item is too large for standard shipping methods, and must be shipped by truck freight for an additional fee. Someone must be present to inspect, sign, and accept delivery, so we will call you to schedule delivery.
If you have any questions, please Live Chat or call us at 877-666-7352.
Special order items take longer to ship
We want to make extra-sure you realize that you've added a special order item to your cart. These items take a little longer to get to you because we have to order from the manufacturer first. The "Est. Ship Date" is the date we expect items to leave our warehouse... so add your chosen shipping speed to see when it will show up at your door.
FEATURES of the Altra Men's Olympus 5 Hike GTX Low Shoe
Water-resistant Gore-Tex technology
Vibram megagrip outsole that excels in both wet and dry conditions
Premium collar design for tailored locked-in feel and comfort
GORE-TEX, Cushioned, Water-resistant
Vibram rubber compounds and technologies are the gold standard in the outdoor industry for reliable, high-performance grip and traction. They offer precise, unparalleled responsiveness and support that's specifically engineered for your activities.
Garments made with GORE-TEX® fabric are durably waterproof, windproof and highly breathable, providing reliable weather protection and maximum comfort for a wide range of activities. These garments keep your body dry by allowing perspiration vapor to escape so you remain cool during activity and warm during cool-down.
Rated 2 out of
Major tread failure at 20 mileaLost a significant portion of the tread on both shoes after approximately 20 miles of mixed hiking and trail running on primarily sand/gravel trails in the Wasatch range. I suspect there is a problem with the adhesive to the rest of the shoe, and I don't know if this is a problem with previous versions of the Olympus. I've been happy with several other pairs of Altras I've had, but I ultimately had to return this pair.
Date published: 2022-07-29
Rated 5 out of
Most comfortable shoe for people with wide ball-joint/toes.Most shoes hurt my pinky toe so badly because they're not made for people with a wife ball-joint/toe box. I discovered Altra shoes at a local shoe store and fell in love. I own 3 pairs now for different situations.
Date published: 2022-07-26
Rated 3 out of
Good start - but needs more R&DSO excited to get the Olympus shoes in waterproof. They fit great and true to size. I wore them 4 times for 15 miles each time - and when I took them off a few days ago I noticed they have started fray at the topline above the heel collar. I have had other Olympus models for months with no issues whatsoever. Altra customer service suggested I return within 30 days of purchase. Hope they figure out the details soon - the Olympus shoes are the best.
Date published: 2022-07-25
Rated 4 out of
AlmostAfter buying and receiving my first pair of Olympus 4s I quickly bought 4 more pairs. I don't run and do not hike as much as I would like to but those shoes are wonderful on the feet. Plenty of width and nice balanced footing. When the new Olympus 5s came out I wasn't a big fan of the colors except for the GTX in black. I decided to order a pair once my size came back in stock. Once I got them I put them on and I can say the heel lock up is improved over the 4s. However they run a little narrow compared to the 4s. And just like the 4s, they run a size too small (which does not bother me because I just size up). I do wonder how the regular Olympus 5s feel in the width department but am waiting on some more color option before I buy a pair.
Date published: 2022-07-24
Rated 1 out of
Avid Hiker from
Tread starting coming off immediately.Received the shoes. They fit great. Feel great. Look great. But the tread starting coming off immediately after using. Maybe I received a faulty pair? I would like to order another pair and give them a second shot. But the response I received from Altra customer care did not address the tread issue.
Date published: 2022-07-20
Rated 5 out of
Great Hiking ShoeHave been wearing these for a little over a week now and did Mt Major in NH with them practically out of the box. VERY grippy, super comfortable - but extremely stable. Wish they had more colorways but they do the job.
Date published: 2022-07-18
Rated 1 out of
Most uncomfortable shoe i've tried in yearsMonday July 11, 2022. 11:40am ET. Poor design, no insulation, feet sweat like crazy within seconds, incredibly challenging to put on and remove. wretchedly distasteful colorway. This is not a wider sole design. You would think the company could offer better quality after 10 years in business. Buyer beware. Altra marketing department deletes unflattering posts. Pretty horrid when it comes to integrity , Transparency, ethics. That's why I screen capture my review with a timestamp so if Altra deletes it I will publish the company deleting my post on YouTube so the world can see their dishonesty. In fact Altra, here's the video: https://www.loom.com/share/0e12a7f9c10d45c2b52ca412835987ab Delete my post at your peril.
Date published: 2022-07-11
Rated 5 out of
M in Vienna from
New waterproof hiker!I just ordered and got next-day. But, my old Altras were size 10, so I order 10 on these. Just sent them back and no question will need an 11. I have some neuropathy in my right toes, and Altras are literally the only shoe that have the wide toe box that works. Grateful!