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Contact Moosejaw
Contact Moosejaw. We're great listeners.
Contact Moosejaw. We're great listeners.

CONTACT MOOSEJAW

All of our Customer Advocates work from the comfort of their own homes and cannot wait to hear from you. They are ready, willing and able to answer all of your questions about the greatest gear and hottest taco joints, but no promises that they aren't in their pajamas. Or fully nude.

Live Chat

Live chat may be the best way to reach us ever. Take it for a spin if you don't believe me. If you mention the code 'I balanced a piece of ice on my nose for eight hours' when you're chatting we won't give you anything.

CUSTOMER SERVICE LIVE CHAT HOURS (all times EST)

Monday - Thursday: 8:00 AM - 9:00 PM
Friday: 8:00 AM - 7:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: 10:00 AM - 5:00 PM

Call Us

You can reach us at 877-MOOSEJAW (877-666-7352) to speak with someone in Moosejaw's customer service that has amazing hair. Canadian and Overseas customers can call us at 248-246-4000. When I was in Europe I called my girlfriend back in the US constantly only to come home to find out she kissed another boy.

CUSTOMER SERVICE PHONE HOURS

Monday - Thursday: 8:00 AM - 9:00 PM
Friday: 8:00 AM - 7:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: 10:00 AM - 5:00 PM

Email Us

You can send us an email about anything you want right now! Real humans at Moosejaw read and respond to every email. Speaking of which, my dog is in the nude right now.

CUSTOMER SERVICE EMAIL HOURS

Monday - Thursday: 8:00 AM - 9:00 PM
Friday: 8:00 AM - 7:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: 10:00 AM - 5:00 PM

Find a Shop

Moosejaw Retail Shops were voted second sexiest in the country. Visit our Store Locator page to find the Moosejaw shop closest to you, or to play around with the Google map. You will also find hours and contact information for each individual shop location. If you're swinging by a shop, please be sure to bring enough candy for everyone. Really.

Love the Madness,
Moosejaw

 
 
Some stuff you should know about that Extra 20% off Clearance Styles promotion:

  • This deal cannot be combined with other offers and cannot be applied to prior purchases.
  • You must enter Code BANANABREAD for the code to work.
  • While supplies last.
  • Works on clearance styles ending in .99.
  • Exclusions may apply.
  • Offer valid through October 1st, 2023.
  • Sorry for being so mean about it.

Exciting rules about the 20% Off One Full-Priced Climbing Item thing:

  • For Moosejaw Rewards members only. New members enroll for free during checkout.
  • You must use code GRAB20 to take the 20% off a full-priced item.
  • The deal is only on in stock items. Deal cannot be applied to prior purchases or with other promotions.
  • Load bearing climbing equipment, like a harness or carabiner, is final sale by law so if you don't like your climbing stuff just hang it on your wall to impress your friends - sorry for being so mean about it.
  • The code is only good through October 1st, 2023.
  • Some exclusions apply.
  • Not all climbing brands are included.

Boring rules about the 25% Off the Best Climbing Gear thing:

  • Not all items are 25% off.
  • Does not apply to all climbing brands.
  • Cannot be applied to previous purchases.
  • Sale runs through October 1st, 2023.
  • Sorry, our lawyer is super crabby today.

FREE Shipping Offers:


Bike Shipping Info and Offers:

  • Get FREE 4-6 Day Ground Shipping on all bike accessory orders over $49.00.
  • Complete bikes will ship 4-6 Day for $4.95