INTERNATIONAL SHIPPING

We are pleased to offer our mail order and online shopping services to members and customers around the world. Please note that Moosejaw CANNOT ship Arc'Teryx, Bogs, Burton, Canada Goose, Cascade Designs, CW-X, GoPro, Helly Hansen, Injinji, Katadyn, LaSportiva, Montane, MontBell, MSR, Optimus, Outdoor Research, Patagonia, Platypus, Quiksilver, Rab, Sea to Summit, SealLine, Terra Nova, The North Face, Therm-a-Rest, Thule, Tracks, Vibram FiveFingers, Western Mountaineering, Yakima, or any stroller brand products internationally. Moosejaw also CANNOT ship skateboard, snowboard, wakeboard, windsurf and paddleboard apparel and equipment outside of the US.

Placing an Order From Outside the U.S. and Canada

Phone: Call 1.248.246.4000
Fax: Dial 1.248.246.4001

Payment

We prefer American Express.

We will gladly accept a wire transfer. Please email us at service@moosejaw.com for wire transfer instructions.

Shipping

Moosejaw offers air shipping for international orders. Choose "International (non-USA) from the Shipping Method dropdown when checking out.

Air orders are sent via FedEx. Some items may be subject to additional shipping charges because of size or weight.

Estimated Shipping Charges by Region. Shipping charges vary from region to region, please add the product to the shopping cart in order to get the estimated cost for shipping. Be assured, you are NOT charged when an item is added to the shopping cart, you are only charged when an order is placed and shipped.

Oversize and/or heavy products such as backpacks, tents and sleeping bags may require additional charges. If additional charges apply, we will email you prior to shipping so you can give us the go ahead. Be sure to check your emails from Moosejaw!!!

Potential Shipping Delays. In an effort to keep shipping costs down, we try to combine all items into a single package. 99% of the time, this does not cause a delay and you can rely on the estimated ship dates shown on our website. In very rare cases, this process can take a week in which case the estimated ship date on the website might be inaccurate. This is absolutely nothing to worry about but we have to write this because one person got mad and said we should.

So sorry, but we CANNOT ship internationally to Mexico, Russia, Indonesia, Nigeria, or Israel. Please don't hate us.

Duties, Taxes and Brokerage

If we are shipping to an address outside of the United States, there is a chance you will be charged duties, taxes, and brokerage fees.

Duties and taxes on international orders will be assessed by local officials and billed to you separately. Please contact your customs office for information on duties, taxes and restricted items.

Refusing Delivery

If you choose to abandon your package and we do not receive the product back, we cannot credit you. If you abandon or return your package, you are responsible for all return shipping charges.

For more information, please Email Us.

International Shipping with MyUS.com

We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.

Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.

Note: Use MyUS.com's Personal Shopper service to make a purchase from Moosejaw. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.

Follow these two steps for international delivery:

1. Get your own U.S. address in America at www.MyUS.com.
2. Use your new U.S. address, provided by MyUS.com, when placing your order with us.

If you are ordering multiple items from us, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.

Love the Madness,
Moosejaw