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Terms + Conditions
We are pleased to offer our mail order and online shopping services to members and customers around the world. Please note that Moosejaw CANNOT ship Arc'Teryx, Bogs, Burton, Canada Goose, Cascade Designs, CW-X, GoPro, Helly Hansen, Injinji, Katadyn, LaSportiva, Montane, MontBell, MSR, Optimus, Outdoor Research, Patagonia, Platypus, Quiksilver, Rab, Sea to Summit, SealLine, Terra Nova, The North Face, Therm-a-Rest, Thule, Tracks, Vibram FiveFingers, Western Mountaineering, Yakima, or any stroller brand products internationally. Moosejaw also CANNOT ship skateboard, snowboard, wakeboard, windsurf and paddleboard apparel and equipment outside of the US.
Phone: Call 1. 248.246.4000
Placing an International Order online:
We prefer American Express.
We will gladly accept a wire transfer. Please email us at email@example.com for wire transfer instructions.
Moosejaw offers air shipping for international orders. Choose "International (non-USA) from the Shipping Method dropdown when checking out.
International Shipping Rates
Air orders are sent via UPS. Some items may be subject to additional shipping charges because of size or weight.
Estimated Shipping Charges by Region
Oversize and/or heavy products such as backpacks, tents and sleeping bags may require additional charges. If additional charges apply, we will email you prior to shipping so you can give us the go ahead. Be sure to check your emails from Moosejaw!!!
Potential Shipping Delays. In an effort to keep shipping costs down, we try to combine all items into a single package. 99% of the time, this does not cause a delay and you can rely on the estimated ship dates shown on our website. In very rare cases, this process can take a week in which case the estimated ship date on the website might be inaccurate. This is absolutely nothing to worry about but we have to write this because one person got mad and said we should.
USPS Canadian Post (4-10 business days): FREE (orders over 19900, 2095 under 19900)
Duties, Taxes and Brokerage
If we are shipping to an address outside of the United States, there is a chance you will be charged duties, taxes, and brokerage fees.
Duties and taxes on international orders will be assessed by local officials and billed to you separately. Please contact your customs office for information on duties, taxes and restricted items.
If you choose to abandon your package and we do not receive the product back, we cannot credit you. If you abandon or return your package, you are responsible for all return shipping charges.
Shipping to Guam – UPS 75.93 for an average 4lb package USPS is about 21
For more information, please email us.
Love the Madness,