(I traditionally despise a FAQ section but my people tell me that they’re very in style these days)
What is your international shipping policy?
Moosejaw offers air shipping for international orders. Choose "International (non-USA) from the Shipping Method dropdown when checking out.
International Shipping Rates
Air orders are sent via UPS. Some items may be subject to additional shipping charges because of size or weight.
Estimated Shipping Charges by Region
Oversize and/or heavy products such as backpacks, tents and sleeping bags may require additional charges. If additional charges apply, we will email you prior to shipping so you can give us the go ahead. Be sure to check your emails from Moosejaw!!!
Potential Shipping Delays. In an effort to keep shipping costs down, we try to combine all items into a single package. 99% of the time, this does not cause a delay and you can rely on the estimated ship dates shown on our website. In very rare cases, this process can take a week or two in which case the estimated ship date on the website might be inaccurate. This is absolutely nothing to worry about but we have to write this because one person got mad and said we should.
What brands cannot ship outside of the US?
Moosejaw CANNOT ship Arc'Teryx, Bogs, Burton, Canada Goose, Cascade Designs, CW-X, GoPro, Helly Hansen, Injinji, Katadyn, LaSportiva, MontBell, MSR, Optimus, Outdoor Research, Patagonia, Platypus, Quiksilver, Rab, Sea to Summit, SealLine, The North Face, Therm-a-Rest, Thule, Tracks, Vibram FiveFingers, Western Mountaineering, Yakima, or any stroller brand products internationally. Moosejaw also CANNOT ship skateboard, snowboard, wakeboard, windsurf and paddleboard apparel and equipment outside of the US.
Will I have to pay for customs/duties/taxes if I import an item to a country other than the US?
Shipments outside the of the US, are subject to tariffs, duties, value added tax (VAT), etc. These costs are not Moosejaw’s responsibility, we cannot add these charges to your order, and these charges are determined by the local customs office. (You can contact them for more information) The company that is shipping your order will be charging you the fees.
Can I return a Rewards Order?
Unfortunately, because the merchandise purchased in a Rewards Order is free, we are unable to offer returns on any items from a Rewards points purchase. We're super sorry if this causes you any inconvenience and I would read this line in the nicest way possible to your friends.
Why has my order shipped in multiple packages?
Moosejaw wants to provide the best, fastest service possible, to ensure that your package arrives on time we may ship to you from multiple locations. Each package will have its own tracking number we will be send this information to you via email when the package (s) are shipped. You will not be charged any additional shipping costs. Your packages will arrive at different times.
What are the Holidays on which we don’t ship?
Our friendly freight carriers do not ship on the following holidays so keep that in mind when choosing your ship method:
New Year's Eve
New Year's Day
Day after Thanksgiving
A product on my order is not available. What does that mean?
There are times after an order is placed that the product has become out of stock or not available. We will contact you as soon as possible via email or phone to inform you that a product you have ordered is out of stock. Please don’t hate us. This happens very infrequently and we usually blame the government.
What does “In Stock” mean?
Product will ship in 1-3 business days.
How do I earn points?
You earn 10 points for every dollar you spend on regular priced items and you earn 5 points for every dollar you spend on discounted items. Use your points for free gear and clothing at Moosejaw Rewards. Moosejaw Rewards is all about gear and clothing at NO CASH COST, adventure and fun in a loving and punctual world. Actually, it is really just about getting gear and clothing at no cash cost.
Use your reward points to buy a Moosejaw T Shirt, a North Face Fleece, an Arcteryx Pack and much, much more. Earning points is really, really easy. Shop online at Moosejaw.com, call us at 877-MOOSEJAW (877.666.7352), or visit our super cool retail shops in Michigan, Colorado, Massachusetts and Illinois. You earn 10 points for every dollar you spend on regular priced items and you earn 5 points for every dollar you spend on discounted items. So, if you buy a Moosejaw Hoody at Moosejaw.com for $50, you earn 500 points. From time to time, we'll email you special offers where you can earn even more points! If you did not get an A in math or if you have lost lots of money betting and don't like talking about points please assume you get 10% of your money back in the form of points to use at Moosejaw.com. If you get a $200 jacket at Moosejaw.com you can turn around and get a $20 pair of sandals at Moosejaw Rewards.
To earn points, you must sign up for an account online or at the Moosejaw shops and start shopping. There is absolutely no charge!!! Points are tracked by email address so hopefully you're not afraid to provide your email address to us. We'll email you points updates and special offers and you can opt out of email at any time without losing any points. Your points expire two years after they are earned so be sure to spend all your points before then.
Use of points under Moosejaw's Rewards Program constitutes acceptance of the entire program's terms and conditions, except where prohibited by law. Moosejaw reserves the right to change these policies or cancel this promotion at any time.
How do I use rewards points?
Redeem your Moosejaw Rewards Points for gear, clothing, shoes and more for NO CASH COST at Moosejaw Rewards!!! Just login using your same Moosejaw.com email and password and then shop like you would any other site and when you checkout, you will be able to pay with your Moosejaw Rewards Points. It’s really easy.
Oh, and you cannot pay part points and part credit card which means you need the points to cover the full purchase price. They made us do it this way.