After a few days one of the poorly attached bungee cords fell off a bottle holder pocket. Emailed the company - no response. After another week the other one fell off. Emailed the company - no response.3 months later the main zipper broke. For me to get back home from my run I had to borrow packing tape and wrap it around the whole pack to get my stuff home. Emailed the company, and after a few attempts got a response. I've now been arguing with them for 2 weeks over whether the'll repair the product.The pack itself is fairly thoughtfully designed. It hugs close to the body on the run and is comfortable. It is super light. There is no structure to the pack so it helps to have something rigid within the pack to help it keep its shape. My use of the pack before it broke was for run commuting. I run about 1500mi a year with a loaded pack and have for years. I am an experienced ultra runner who is generally easy on my gear, so this pack fail is unusual.