FEATURES of the Salomon S-Lab Sense 5 Ultra SG Shoe
We only ship this brand to US Addresses.
High Traction Contagrip
Travel, Running, Casual, Fitness
Rated 2 out of
Salomon: No backbone on durability and defectsThe shoe is a fine shoe. It rides well, feels fast, and has a very responsive, tight feel. The problem is the durability, and how truly awful Salomon's warranty policy department is. To begin, a MSRP $170 shoe should not ever, ever come with defects. But Salomon shoes can, and here’s what happens when they do: I tore the bottom of these shoes literally in the first two miles of use on completely normal trails with a couple rocks here and there. The shoe even had the tag still on them. Salomon's warranty department (after failing to respond to my emails for at least a week) was entirely dismissive of the product failure, stating, and I quote, "your product seems to have been caused by the fact that this is a soft ground shoe designed to be used on surfaces like grass, mud, and similar surfaces. This issue is not a warranty issue as this was the result of wearing the shoes on a different surface." So, unless you plan to use this shoe only on soccer fields, know that Salomon will tell you to pound sand if you get a defected shoe. I think it is entirely reasonable to expect a shoe company to have integrity when it has customers shelling out MSRP $170 for a pair of shoes – included in that price should be an insurance policy against duds. But, Salomon has no backbone, no integrity, and if you get a dud, don’t think that Salomon will care about you just because you spend a ludicrous amount on their shoe. This shoe is not worth your money, nor is this brand.