Arc'teryx makes some of the highest quality products on the market and they proudly stand behind the performance of each one. Like how the parents of some sort of Olympic medalist must feel. Or my parents too, probably. The Arc'teryx Guarantee states that any items with defects in materials or workmanship will be replaced or repaired at their discretion for the practical lifetime of the product. Keep in mind that their high quality standards mean that their products have a longer practical lifetime than most. Product damaged through wear and tear, misuse or neglect may be repaired at a nominal charge. Websters defines "nominal" as "far below the real value or cost." Fyi, Websters doesn't have a definition for "gnominal" but it would probably be "of or relating to a gnome."
All items being returned to Arc'teryx MUST be accompanied by a Return Authorization Number (RA#). This information allows them to pre-emptively correspond with Customs officials about your returned item. Items shipped to Arc'teryx Returns Facility without an RA number will not be cleared for import by Customs.
Warranty Repair FAQs
What is and isn't covered by the warranty?
Defects in materials or workmanship are covered for the practical lifetime of the product. Material refers to zippers, buckles, and fabrics. Workmanship refers to seams, seam tape, and construction. Damage due to wear and tears such as rips, tears, abrasion or UV degradation, misuse or neglect is NOT covered under the warranty policy but may be repairable for a fee.
How do I send my stuff in?
If you live in North America or Europe, Arc'teryx recommends that you return your product to the store that you originally purchased the item from. If this absolutely is not possible, complete the Warranty or Repair Request Form on the Arc'teryx website, and they will reply to you with a Return Authorization number (RA Number) and the necessary info on how to send your product in to them. For more info, call the Arc'teryx Customer Service folks at 1-866-458-2473.
Please use a guaranteed delivery service that provides parcel tracking information, insurance and proof of delivery. Arc'teryx is not responsible for items that are lost or damaged during shipping and cannot replace parcels lost during return shipment if proof of tracking is unavailable.
Should I wash my Arc'teryx product before sending it in?
Thanks for asking. And yes, absolutely. Products sent in for repair must be clean, so give your stuff a good scrub-a-rub-dub before mailing. It's actually in the law books that garments sent in for repair must be clean. If your gear is too dirty, Arc'teryx is not allowed to repair it and will just return it to you.