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Moosejaw's Customer Service



The Moosejaw Living Will is our Product Guarantee. It means if you aren't thrilled with your purchase, return it AT ANY TIME as long as IT'S IN SELLABLE CONDITION and as long as you aren't dead.... thus the Living Will.

If you are dead, your heirs can still return the goods but they should probably keep them in your honor. If you received the product(s) as a gift, we'll provide you with a Gift Card that you can use online or at any Moosejaw shop. Oh yeah, proof of purchase required for all returns. IF YOU RETURN THE PRODUCT(S) IN UNSELLABLE CONDITION we will ship the product back to you and will NOT PROVIDE YOU WITH A REFUND. Sorry for being so mean about it. We encourage you to walk on your carpet in your boots before taking them on the trail, try on your pack with weight before you head to the mountains, and so on. We are fully available to answer all your questions and advise you. Load bearing climbing equipment like a harness or carabiner, all Gift Cards, and food items are final sale and cannot be returned. So, if you don't like your climbing stuff just hang it on your wall to impress your friends and if you don't want your Gift Card, use it as a ruler.

We price match. That's right. If you find the same exact item you purchased on sale within 24 hours of your original purchase, we will credit you for the difference. Just email us at service@moosejaw.com with your order number and the URL to the exact same item (same size, same color, same season) and we'll not only credit you the difference, we'll also give you 1000 MOOSEJAW REWARDS POINTS. Click Here for details. Or don't.

Moosejaw cannot price match on Gift Cards.

If you have any questions or just want to talk, please email us at service@moosejaw.com or call us 877.666.7352 anytime.

Love the madness,



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