x
Shop by Category
 
Moosejaw's Customer Service

 

MOOSEJAW'S PRIVACY POLICY

New Moosejaw, LLC ("Moosejaw") is committed to protecting online user privacy because we love you. In order to ensure your privacy, information Moosejaw collects through the Moosejaw.com web site at www.moosejaw.com ("Site") is used only in the manner and for the purposes described in this Moosejaw.com Privacy Policy ("Privacy Policy.")

User Consent to Privacy Policy
Any person accessing, browsing, or otherwise using the Site, either manually or via an automated device or program, shall be considered a "User." All Users are bound by the terms of this Privacy Policy. Users consent to the collection, use, and disclosure of personally identifiable User information ("Information") pursuant to the terms of this Privacy Policy.

Information Collected from Users
Moosejaw collects the email address of Users that email a question or comment to Moosejaw or submit a customer review.

Moosejaw collects the billing and shipping addresses, including relevant e-mail, phone and credit card numbers and expiration dates of Users who purchase a product from Moosejaw through the Site. This includes Users who register to become Moosejaw members and those Users who enter any Moosejaw contests or other promotional features available on the Site.

Through the use of "cookies" (for more information regarding cookies, see below), Moosejaw may collect and store anonymous information relating to Users' browsing patterns, including, for instance, the User's browser version, site referral information, IP address, operating system, and other technical Site use information.

Cookies
The Site uses a feature of Internet Web browsers called a "cookie", which is a file that a User's Web browser places on a User's computer's hard drive, to assign an identification code to the computer and to collect anonymous browsing information. On this Site, cookies are used in conjunction with session variables to track a User's shopping cart and expire as soon as an order is completed or if a shopping cart sits idle for a lengthy period without being checked-out.

Moosejaw does not use cookies to retrieve Information about Users from a User's computer unless the User knowingly and willingly provided such Information. For instance, Moosejaw's cookies do not collect any Information and the cookies do not collect, store or contain any credit card information.

You may set your Internet Web browser to notify you when you receive a cookie or to prevent cookies from being sent. If you prevent a cookie from being sent, you may limit the functionality Moosejaw can provide you when you visit the Site, especially when purchasing an item on the Site.

"Do Not Track" Requests
Some web browsers send "do not track" signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer's online activities over time and across third-party Web sites or online services. In compliance with Section 22575 of the California Business and Professions Code, we disclose to you that our system will stop tracking upon receipt of such "do not track" signals.

Use of Information
Moosejaw uses the Information collected from its Users to:
Respond to Users' questions or comments;
Administer a User's contest entry or entry in other promotional feature;
Fulfill a User's purchase request and notify Users of their order status;
Provide Users with important functionality changes to the Site, new Moosejaw.com services and special offers from Moosejaw and reputable third parties that we think you will find valuable; and Mail a Moosejaw or third party catalog to you.

Updating or Deleting User Information
Moosejaw offers Users who have provided Information to Moosejaw an opportunity to review the Information provided to update or correct any errors. Users also can delete any Information provided to Moosejaw or make choices about whether to receive special offers from Moosejaw or any of our friends. To update or delete Information previously provided or to have your name removed from any mailing lists or other promotional distribution lists, go to Moosejaw.com, sign into your account, and edit your profile. You can also email us at privacy@moosejaw.com and we will take care of your request for you.

Disclosure of Information to Third Parties
Moosejaw may disclose information about our Users to others if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property or safety of Moosejaw or others. Moosejaw may disclose Information to a third party in the event that another company acquires Moosejaw or part of its assets.

From time to time, Moosejaw may share your Information with other companies in order to provide you with a special offer or promotion that we think you will find valuable. Unless you specifically tell us that you do not want to receive these special offers (we can't imagine why), we may share your Information.

Option to Limit Sharing with Third Parties
Moosejaw understands that Users do not want spam or junk mail from wicker furniture companies or Viagra marketers. We only share your Information with reputable companies who provide products or services that we believe interest our customers. Because we love you, and respect you, all Users always can choose whether or not their Information is shared with other companies, and all Users can change their minds at any time. In order to make a choice, do the following:

If you have an account with Moosejaw, simply sign into your account at the Site and edit your profile. If you do not have an account with Moosejaw and do not want your Information shared with any third parties, send an e-mail to privacy@moosejaw.com or call Moosejaw at 877.666.7352.

If you would like to stop the sharing of anonymous user data for advertising with third parties, click HERE to access the opt out page for the Network Advertising Initiative (NAI).

Linked Internet Web Sites
The Site may provide hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to another place within the document, to another document altogether, or may take you to a third party website not controlled by Moosejaw. These hyperlinked third party websites may collect and disclose Information different than this Site. Moosejaw is not responsible for the collection, use, or disclosure of information collected through other web sites, and Moosejaw expressly disclaims any and all liability related to such collection, use, or disclosure.

Children
The Moosejaw.com Site is not directed towards children under 13 years of age and Moosejaw does not knowingly collect any information from children under 13 years of age through the Site.

Security
Because we love you, this Site has security measures to protect against the loss, misuse, and alteration of the Information under our control, including credit card information that is submitted to Moosejaw. When Users place orders or access their account information, the Site uses secure server software (SSL), which encrypts all information Users' input before it is sent to us. In addition, we do not store User's credit card numbers in their online accounts so if someone obtains a User's account log in information, they will not be able to view a User's credit card number. Thus, we have taken steps to protect the Information we collect from you from unauthorized access. Unfortunately, no system is perfect; therefore, Moosejaw makes no representations or warranties with regard to the sufficiency of these security measures. Moosejaw shall not be responsible for any actual or consequential damages that result from a lapse in compliance with this Privacy Policy because of a security breach or technical malfunction.

Sale or Acquisition
In the event that another company acquires Moosejaw or all or part of its assets, we might do a jig. Also, we reserve the right to include Information among the assets transferred to the acquiring company.

Applicable Law/International Issues
Information that is submitted to this Site will be collected, processed, stored, disclosed and disposed of in accordance with applicable U.S. law. If you are a non-U.S. User, you acknowledge and agree that we may collect and use your Information, as discussed above, outside your resident jurisdiction. In addition, such Information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for Information that is available in other countries. By providing us with your Information, you acknowledge that you have read this Privacy Policy, understand it, agree to its terms and consent to the transfer of such Information outside your resident jurisdiction. If you do not consent to the terms of this Policy, please do not use this Site, but if you have already provided us with Information, please contact us at privacy@moosejaw.com and let us know how you would like us to handle such information.

Amendments to Privacy Policy
Moosejaw reserves the right to amend this Privacy Policy periodically. Any amendments made to this Privacy Policy will be considered effective ten (10) days after the amendments are posted on the Site. You should check the Site periodically to review the most recent Privacy Policy.

Texting
If you want to text with us, we will collect your mobile phone number and use it for the purposes described below. If you agree, we will send you account related messages or information concerning products or services that we believe you will find valuable. Also, if you agree, we may share your mobile number with third parties who will only text you with information about products.

Our text messaging service supports the following carriers: Alltel, Boost, CellularOne, AT&T, Dobson, Nextel, Sprint, T-Mobile, US Cellular and Verizon. Opting in to our text messaging service is easy. Provide your contact details on our sign-up page and reply to the message we send you confirming your participation or text "thejaw" with the keyword IN. You can opt-out of our text message program at anytime by texting 843529 with the keyword "STOP". For HELP or more information about our text service please contact our customer support team at 877-666-7352 (877.Moosejaw) or email service@moosejaw.com or text us at "theJaw."

We cannot guarantee message delivery as it is dependent on your carrier. Message delivery time response times can be as soon as 15 seconds or as long as an hour or more.

Frequency of Texting Alerts: you can expect to receive marketing texts twice per month. You can expect to receive order tracking/account information texts only when you specifically request it during the ordering process on Moosejaw.com.

Pricing (Standard/Other Rates Apply). Check your cell phone plan for any text message fees your provider may charge. If you are uncertain of your text message plan, your carrier will likely charge you.10 cents per message, all of which you are responsible for paying.

Contact Information
If Users have any questions about our services or Privacy Policy, please contact:

Moosejaw Customer Service
PO Box 71460
Madison Heights, MI 48071
privacy@moosejaw.com
877.666.7352

Amended: April 24, 2014

Love the Madness,
Moosejaw

 
MY CART

 

Your Cart is Empty.
START SHOPPING

(Walter Sobchak: "You want a toe?
I can get you a toe, believe me.
There are ways, Dude.")

0 items      Subtotal: $0.00
Checkout View/Edit Cart

x

CLIMBING SALE  Up to 25% off -   Black Diamond  |   Petzl  |   Metolius  |   Mammut  |   La Sportiva  |   Shop by Category  



DETAILS AND RULES Here are the tedious rules about the free ETIP gloves:
  • The deal cannot be applied to prior purchases or combined with other promotions.
  • You must add the E-tip gloves in black (unisex) to your cart and use the coupon code ETIP for it to work.
  • If you return the item you must also return the free gift or you will be charged.
  • Only one per customer.
  • The deal is only good while supplies last so please snap to.
  • Sorry for being so mean about everything.